Kohl'sReviews of kohls.com

I will say that overall I used to like Kohl’s. Great stuff, decent prices. HOWEVER - so I must confess that I don’t shop there often. I got an email that said if I don’t use my card by a certain date - Sept. 28 - that my card will be closed. Although I don’t shop there often, I wanted the ability to use it if I chose to. So, I decided to make an order. It happened to be right on Sept. 28 - which would have been fine BUT - I tried to make the transaction using my Kohl’s card online. It gave me an error. I said to myself uh-oh did I miss the time frame? So I call customer service. Guy was super nice, seemed knowledgeable - but they had my old address on file. I told him that I had a different address and that I’d need a card sent there as well as I also had an older card in my possession. He assured me that my account was active and able to be used and I made the time frame. About three weeks go by and I’m like huh where’s my order, where’s my card. I call into customer service and apparently the order and card got sent to my OLD ADDRESS. UGH. And here’s where things really took a left turn. So, I said ok well I didn’t get it, can you send it to the right address? He said no, once it goes back to the facility they can’t resend it and oh by the way, my account has been closed so I can’t even do what I initially intended in the first place which was keep my account open! They told me I’d have to apply for a new card, I said no I’m not doing that and I’m livid. Then I decided that I still wanted the stuff that I ordered, so I placed a new order with a different/regular credit card. Receive my stuff like a normal order, all good. By the way I will admit that they order email had my old address on it and I didn’t notice. So that is my bad - but the rest of what happened as a result is ridiculous. Moving on, I recently got an email that says I have a balance due of $11 and change to a Kohl’s card - what?? I was told my account was closed and that if I wanted an account I’d have to reapply. Oh but wait, that’s if you obviously don’t owe money. Sounds reasonable, right? You can’t close a credit card account if you owe money on it, duh - but for what do I owe money you ask? I’ll tell you. For the order that was sent to the WRONG address and sent back to the facility, which was $51 worth of stuff, they said that I owe $10 because there was $10 of Kohl’s cash used and if you return something, the Kohl’s cash does NOT get returned to the account. Are we serious right now??? It wasn’t my fault that it got returned. I didn’t return it. And I don’t even have the account! So now I owe money for something that wasn’t my error, but was theirs, for something that was returned to sender that I didn’t return, for something that I was just trying to do so my account wasn’t closed! $50 worth of damn socks!! That I didn’t even need! I’d SLIGHTLY understand if I returned on my own volition and was TOLD that I wouldn’t receive my Kohl’s cash back if I returned it, but that also doesn’t even make sense. I have to pay for my Kohl’s cash if I return something? That’s absolutely ridiculous - unless I used the Kohl’s cash on another transaction, now that would make sense. But this is for something that wasn’t even my fault so I’m basically paying or supposed to pay for something that isn’t my fault in the least? I don’t think so Kohl’s!! I’m currently waiting on a callback from a supervisor but I have the feeling they are going to tell me the same thing and I’m going to be forced to go into a store and make a scene. For $11!!! And no I’m not going to just pay it bc it’s only $11!! It’s the principle and the fact that this has caused me so much headache that they should be REFUNDING ME for my entire order and then some!! The amount of hours that I’ve spent on this thus far is insane which couldn’t have been avoided at this point. I could avoid future hassle and just pay it but no freaking way. This is insane. FURTHERMORE I JUST REALIZED SOMETHING NOW - I DIDNT EVEN GET MY EARNED AND DESERVED KOHLS CASH AND NOW THEY WANT ME TO PAY THEM FOR THEIR MISTAKE?!!! THEY OWE ME $10!!!!

Purchase something online, never arrived.. So a female from a foreign country that can't speak a lick of English tells me there is nothing that can be done and I need to call UPS! She kept heavy breathing on the phone the whole time and I could hear multiple dogs barking in the back ground. I then went to the Chat mode and was able to get some one to start a refund.. I was able to get the chat/ copy emailed to me incase it does not go thru I a file a complaint with the BBB. I WILL NEVER SHOP AT KOHLS AGAIN!!!!!

Since we don’t go to the store since Sephora has stunk up the store now when you buy online the items smell just as bad as items in the store. Don’t know why you can’t have ventilation to remove the stink from Saphora. Also, when I order and you say free shipping I don’t expect to have to drive to the store to pick the item out.

Ordered an item needed an item for event 3 weeks later. 2 days after latest timeline for delivery, ordered product hasn't shipped yet. Customer service says I need to wait another 4 business days for them to do anything (and they won't cancel the order) leaving me scrambling for an alternative. If this ever gets processed, it will be returned as it's no longer needed. Don't trust posted shipping timelines.

Cashier put on a hard sell to my wife to open a credit account. She saved almost $70. That's where the good news ends. Their customer service is horrible. I had to set up two logins with two passwords to make pmt. Never was able to set up second site so I made pmt over phone. I had called their 800 contact us number and got a girl with such a strong Indian accent I literally had to hang up because I couldn't understand a damn thing she said. We will be canceling card. I won't do business with a company who outsources to a foreign country to have to ask huh, 20 times! Kohls doesn't deserve our business. We take back all our amazon returns at our local store. Don't get their credit card...you WILL regret it. Their mobile app is also a joke!

I placed an online order on Nov. 5 with an expected delivery date of Nov. 9. Seemed like a long time but okay. When Nov. 9th came and went I was told it would be delivered on the 11th. Nope. I called customer service and they told me I would have to go online and cancel it. There are no options regarding an undelivered order. So here we go with chat. I was "ensured it would be delivered today, the 13th. Nope. Back to chat, after spending 1 1/2 hours "chatting" I am now being told I have to wait until Nov. 15 "in case it does get delivered". Worst customer service I have ever experienced. They absolutely refuse to refund my money and they can see it hasn't been delivered. This is the first and last time I shop on Kohl's.com

T shirt scam. Order a box of t shirts which never come. Automated replies from Suzie and Arnold. Complete scam never buy anything from kohl's somehow relatedness smarty.com scam.

After 24 years of being a loyal Kohl's customer I returned a product and somehow they left a $2.61 balance I was unaware of. I was NEVER contacted & when I finally realized it I payed it. Two months later they closed my account! I was NEVER made aware my account was closed even went to use my card in the store & they just told me my card needed updating but issued me a new card & account instead. I thought something was wrong & contacted customer service after 2 hours & talking to 4 people all with different information I closed my account & will NEVER be a Kohls customer again.