Kohl'sReviews of kohls.com

I’ve been a Kohls card holder for at least 20 yrs. Today part of my order somehow shipped to a city 2 hrs. away. I called 30 mins after placing the order ( & immediately when I got the email stating my order was ready to be p/u in this city). Was told by an unhelpful customer service rep that there’s nothing she can do- the order was already processing. I called back a few hrs. later to cancel my card & they could’ve cared less when I told them this was the reason I was canceling. I’m confident this company will be closing their doors soon. They’ve gone completely downhill.

Disgusting company with the worst customer experience I have ever had to undergo. Took them over a year to give me a "refund" on an order and when I finally tried to use the giftcard refund crap they gave me it turns out it wasn't even activated. After that they kept cancelling my orders. Hours of my time wasted with lies and a mess of customer service. Can't wait for them to go out of business.

Ordered a bread maker with a black Friday discount. Received an air fryer. Took the air fryer to a Kohls store hoping for an exchange. Was told by the store manager the only thing he could do is issue a refund and give me a phone number to Kohls customer support to get the discount. Told by Kohls customer support that I had to order the bread maker again and then call customer support to get the discount. Decided to look for a bread maker elsewhere. Either make sure you ship the item that was ordered, or train your employees how to make exchanging for the right item easy on the customer.

On line black Friday lists Keurig for $76.49 but when I go to check out it took the cost to $82.61 with a code of $23 off the original price of $99.99 I call this false advertisement... Cutting up card with Kholes will never shop here again!

Placed an order for several items on Nov. 5th, shipped from Ohio, one state away from me on Nov. 8th, handed over to FedEx on Nov. 9th, now nobody know's where the order is. Insane shipping just disappeared in thin air, done with Kohls after this latest experience. Customer service said I had to wait 6 days after the 9th before they could check on what happened to it. As of today (11-21-23) still nobody knows, offered to resend items because they have known all along it's lost, I said no way I'm DONE!

I ordered online and after I purchased the products, I received an email saying my order was canceled so I figured it was due to using a temporary debit card, I ordered the same products again using a different debit card and the same thing happened so I ordered a third time using a different debit card (all Visa cards) and this time, not only did they cancel my order again but put a hold on my debit card for almost 300 dollars, they don't give a reason why their canceling my orders so I called customer service and they couldn't tell me why or help me to place my order, I asked for a supervisor who couldn't help either and good luck emailing Corporate because the only email address they have doesn't work and getting thru via phone is a joke! Who knows when I'll get my 300 dollars back

I made a purchase using the balance on a Visa gift card and my personal credit card. The Kohl’s cashier threw away the used gift card as the balance was $0. The next day I went to return 3 of the 5 items and could not get a credit back to my credit card. They would only issue a store credit. This was a rare purchase for me and I have no use for a $100+ store credit. I will NOT be back.

My wife and I were shopping online at Kohls.com this morning and had a few things in our cart. Checked the cart total and then added a few more things. Second visit to the cart revealed the price on all items in it had increased by a few dollars each. Removed one item and the price dropped some, but not back down to the price listed on the item page. This dirty tactic is based upon most people don't notice the cart price, only the listed price on the item page. You have lost a customer forever Kohl's and I hope more people notice your poor business ethics and boycott you as well. You're right on par with Dollar General and their practice of ringing up items at the register higher than the tag prices. I will file a complaint with the FTC and I hope others do as well.