Kohl'sReviews of kohls.com

I have ordered and returned a kids Amazon tablet 3 time due to the condition the item was in when it arrived at my home. This item was not packaged with any protection at all. The item was placed into a flimsy plastic bag with a shipping label attached. Each time the manufacturer box was dented, scratched and in no condition to gift. I called Kohl’s Customer Support, it took 45 minutes before I could speak to a representative only to learn they were unable to direct the fulfillment center on how to package items for delivery.

Took a Amazon return ,the customer service lady said kohl's customers come first cause Amazon pays nothing as she took 3 people ahead of me I am a kohl's credit customer over 30 years. Golden Co. I'm done I even called store manager just about as rude 0 stars

On 11/30/23 I called customer service regarding an order I placed because I was overcharged. I wanted it corrected. When I called Kohls CS no one would assist me because I "don't have a Kohls Charge Card" I attempted to explain I was overcharged and just wanted a refund for the overcharged amount. However, Kohls makes the process EXTREMELY difficult when their CSR's can't speak English well or understand English well. After being on the phone for over 82 minutes, I asked for a CSR Manager, the CSR hung up on me. I called back, re explained the issue, requested a refund, and to speak to a CSR Manager. This time I was on the phone another 46 minutes. Once again, I was hung up for requesting a CSR Manager to assist. I called a 3rd time, re explained the situation and how I've been hung up on, was over charged and asked for a CSR Manager (especially since, calls are recorded) the CSR told me there was no CSR Managers, and that my order had been completely cancelled without my knowledge and or consent. I looked on Kohls website and it did not show my order as cancelled. On 12/1/23 I called back again, I re explained the over charge, being hung up on and asked why my order didn't show on their site it was cancelled the requested both a refund for the overpayment and to speak to a CSR Manager. The call needs to be escalated at this point. I was told I will have to re order the entire order, I'm unable to use my now expired Kohls cash and 20% coupon and it will take 5-7 days for the ccard I used to be reimbursed. No wonder Kohls is going down the toilet. Kohls, as a CSR Manager myself, you need to listen to your calls, keep wait times down to a decent amount, provide proper training, and escalation options, and hire employees who can understand and speak English and other languages. God help any customer who has to deal with this company!

Horrible customer service! I did an online purchase of $210 but the online receipt I received shows the price as $0.00, which is ridiculous enough. However, even more ridiculous thing is when I called their customer center for issuing me corrected receipt, they said it is not possible. I don't understand how come you operate a business if you can't produce a receipt correctly which is the very basic part of trade! The customer support people talk like robots, awefull experience!

One star is too much for kohls...for they think people are GARBAGE as they put in offer even on black friday the things to be thrown away. Bought a toast master blender and toaster in rebate offer and both did not work and exchanged and even that is worse. KOHLS ..Least expected this way !?

Terrible packing. Shipped a tablet in a plastic bag that was opened easily. Of course the packing slip probably fell out because it was missing. Tablet's box was mashed and partly torn. No tregard for protection of product at all. Thank goodness it wasn't damaged.

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Screwed up 3 orders within 6 days. On 11/20 I ordered my husband a pair of size 9 workboots to be delivered 11/24. On 11/24 the package comes with ONE BOOT that was SIZE 9.5! Contact customer service and ask for expedited shipping. On 11/26 receive an email still not shipped and should arrive by 12/7! Call and speak to supervisor and there's nothing they can do. I had also placed an order for 3 items items on 11/26 to be shipped to me. Receive an email that 2 items being shipped but 1 towel has to be picked up at a store 30 minutes away. Also, spoke to customer service supervisor and it's because they don't have it in stock to ship. Request they ask the store to ship it to me and supervisor says they are not allowed to contact the store and the store is not allowed to ship items. Doesn't offer anything else. They just lost a long time customer.