Kohl'sReviews of kohls.com

I ordered 11 items and received 4 I called and they said I would not be charged they even sent me a email but they are charging me for all of it. I wrote a review stating this and they will not post it because it against there policy to tell the truth. This was Christmas presents that I never received. They are thieves.

I placed 1 order this morning. I received an email confirmation for 1 order. However, my bank account was charged twice. When I called Kohls customer service, I asked for a supervisor because the rep kept insisting that she couldn't resolve my problem. The supervisor claimed to be a manager, also told me that he couldn't help me because he stated that I had placed 2 orders and they had both been shipped already. I asked him to contact the carrier to retrieve one of the shipments. He said that he couldn't do that. He said that I could call UPS to stop the delivery. I called UPS and they said that Kohls is the one who can cancel the shipment because they are the sender. So now Kohls (USA customer service) is closed and the Philippines customer service has a longer than usual call volume so I can't get through. I sent an email to Kohls relations dept. Hopefully, they'll respond.

this company is a fraud!! I recently spent alot of money on product for a kohls cash and had seen my kohls cash has been going down in balance everyday with me not using any of it. I called and after being on the phone for a combined 5 hours and talking to at least 15 different people, i was told someone had been using my kohls cash in different states. When asking to be reimbursed for it, they told me they cant reimburse the kohls cash because the amount was high. It doesnt matter the amount since I had earned the kohls cash in the first place! they refused to give me my kohls cash back that had been stolen due to how bad their security system is with khols cash. all you have to do to redeem kohls cash is type in a phone number and its easily accessible. This is a poorly operated company with very bad customer service. Arthur (TKA1MIF) and Lucy (supervisor, TKA1FJY) thinks that this is the right way to treat a customer who spends hard earned money with their company!! Completely ridiculous.

Came into store to purchase items for my wife and was accosted by three police officers telling me lost prevention assumed I was going to steal was questioned and told not to steal very embarrassed and disturbed. Please if you are black please careful at location hwy 100 in West Allis Wisconsin.And disregard the one star I stand behind this review 100 %.

NEVER RECEIVED MY ITEM NO HELP AT ALL

I ordered 3 items online. 2 were sent and received without any problem but the 3rd item was lost. It never made it out of their warehouse! After a week of no movement, I called to ask what was going on. They agreed that the item was lost. They did not have the item anymore so a replacement could not be sent. They also could not credit my credit card nor even give me a store credit. If I wanted a credit, I should dispute the charge on my credit card. Spoke with a "supervisor" who would not give me her name nor the name of her supervisor.

Returned an item and it cost 19.99, had to pay for the return plus they deducted 10.00 for "kohls cash" that was accrued on a 61.00 order. They deducted the entire 10.00 plus and my refund was 7.34. I will never buy from these crooks again. They truly know how to scam people.

I ordered several items for my son for Christmas and my order was canceled. Rep was of no help and now there is over 300 pending on my debit card. It is Christmas time you guys suck big time by the way I’ve rechecked and the items are in stock. You guys make to much money for bs like this to happen