Kohl'sReviews of kohls.com

Never shipped orders and customer service is a joke, based somewhere overseas and cannot speak English. so much so that anything beyond a fixed response, the responses border on gibberish

Literally just got the wrong dirt devil FOR THE SECOND TIME!! There are no words!

I paid $50 for shirts and when I exchanged with receipt I was only credited 37. That is downright stealing from the consumer.

If I could rate this store at a zero I would. I went into the store in Missouri City, Texas. The item that I was looking for had a price on it. I inquired about it. The associate stated that oh no this is not right, a customer must have put it here. I said that I know a customer could not have moved this big box and no one saw them. I also asked the associate that said that she was the manager on duty. Where should this item be, because I've walked the entire store and this is only place that I've found them to be? She stated oh no this is the place for this item but it needs to be on the other end. We went back and forth about the item and price. So finally I asked her to have the district manager call me. Finally, after about two weeks a lady called saying that she was from corporate. She still was no help. So I won't be shopping at this store. This is not the first time I've had to deal with items being mispriced in this store and afterwards deal with a headache. The store is not worth it. I took my business somewhere else. Corporate is no help at all they are a major big joke. I will be closing out my credit card from them as well. I don't need to deal with this type of store. Employees are rude and I guess unhappy. Unhappy Ex-customer

I ordered a bunch of items on Kohls.com on Black Friday 11-24-2023 and rec'd an email the following day (11-25-2023) that they were packed and shipped. 2 weeks later the tracking info told me it was awaiting carrier pickup. Called Kohls.com on 12-13-2023 and was told the items were not in stock. I was then only refunded a portion of the money I paid and after 7 more calls and 4 chats- I finally was able to get the rest of my money refunded today (12-27-2023). Terrible experience and will NEVER shop at this place again

I had ordered 13 pr of Christmas pajamas before blk friday on face book kohls they were cheap but I thought since it was kohls I would be safe they sent me a message that said they were delivered and I couldn't find them anywhere I do have a ring camera nothing on there I also looked up tracking number with usps it said the tracking number had created a label but not yet recieved now everyday I get an email from someone named Dora that said they were delivered it was a small pkg polarized sunglasses I told her 13 pr of adult pjs is not a small pkg then after that she wants me to except 10%because they gave packing fees and shipping now everyday she says we will give you 20% 3rd day 25% etc I'm done it's not fair I had to spend more money to get gifts last minute and more money I don't have not fair

I placed several orders this month. One order had a bracelet I did not order, so through chat, the correct item was sent. The one I received had no good numbers on it to look it up on Kohls and we could not find it on their website. The guy told me to just keep it because there is no real way to return it. I placed an order 12/8 for 2 matching sister adjustable bracelets. The box arrived, the packing slip said 2 shipped but there was only 1 in the box. I sat in chat behind 464 people and finally got Sophie who processed the order to complete the fulfillment of the order. I checked my email and that order was canceled. I sat in chat behind 168 people and was told for security purposes they could not tell me why order was canceled. In transferring me to a supervisor I was disconnected. I got back on chat, behind 164 people and was told I had to call this number because I have had too many replacements. I called and was instructed to use chat to resolve the problem. I called another number and was told the only option was for them to refund the bracelet and go online and place my order again. Only problem now is that due to Kohls employees errors in packing orders, it is no longer on sale and the price is double. They were transferring me to a supervisor because they kept saying they can not replace an order twice . . . ?? . . . And was disconnected. They are the ones who canceled the order with the missing item. I frequently buy from Kohls but if I am going to be penalized for their employee's mistakes, I may have to reconsider this.

This is the second Christmas Kohls stuck it to me. I ordered on the website for an in store pickup, everything looked ok. 3 days later an email was received stating the order had been canceled. The item was out of stock. Low stock was not noted at the time of the order, nor was it listed as not available for pick up. Once again I am forced to do last minute shopping. I am done with Kohls, they got me twice, they willl not get me a third time