Kohl'sReviews of kohls.com

Truly the worst customer service experience I can remember receiving in the past year, if not several years. I genuinely couldn't tell you with certainty whether the Kohls.com employees are simply incompetent, impudent, or an unfortunate combination of the two. Even after escalating my customer service chat to the "floor supervisor," the supervisor's response was quite literally that they had no ability to help answer any question or provide any solutions. What on earth? What version of customer service is this?! I actually manage a customer service department myself; if one of my employees responded to an inquiry this way they would be written up at best, if not let go. The same would likely happen to me if I addressed a request for customer service with this attitude and approach. It is one thing to explain why something cannot be done, although in my situation this wouldn't be applicable. I was not asking for anyone to move the moon, I simply had a question about a missing credit on my account. Even so, if an appropriate and respectful conversation had been had, perhaps the end result would have been semi-helpful. Not only was there no explanation, the supervisor immediately entered the conversation claiming his own ineptitude- who does that?! He ended the conversation the same way. Essentially all he said were varying statements of "oh well, can't help you!" This supervisor should be further admonished for this behavior considering that I expressed to him that I felt the prior representative was offering conflicting statements which came across both disrespectful and misleading. During my conversations with a Kohls.com representative and with a Kohls.com supervisor, there was never one single attempt to directly answer my one basic question, (why is the credit not showing on my account,) much less did anyone even try to assist me with any possible resolutions. If these are the individuals that Kohls is training to serve as the face of their company's customer service, they have failed miserably. As a customer, not only did I receive no service at all, but I wasted twenty or so minutes of my life speaking to both a representative AND a supposed supervisor, only to be demeaned by individuals who were blatantly apathetic and altogether dense. To throw an extra cherry on top of the immense frustration following my supposed "service" interactions, you really have no further recourse to attempt to receive a resolution, or hold out a hope of reaching someone who may be semi-beneficial without going extremely out of your way. There is no secure message option nor is there an option to submit a request form to any department. Online chat is clearly promoted as the primary method of contact to request customer service. As a result, even though I emailed myself a copy of my chat transcript, the only choice to get help from there is to call a generalized phone number on the Kohls website, and verbally explain 20+ minutes of dialogue to the unsuspecting individual who answered the phone. From there I would then be sent to appropriate department and likely forwarded yet again to a different supervisor, each time having to reiterate the situation over and over again. All to receive some semblance of assistance with a very basic question! As the customer, I absolutely should not have to do this. To additionally be told that NO ONE, out of the hundreds of thousands of employees who work for Kohls, would even possibly be able to offer assistance (supervisor told me, in writing, that no one at Kohls would be able to help me in any way) is an insult to me as the customer and, frankly, to Kohls as a company! If you must purchase something from Kohls, I would strongly urge you not to risk ordering it online. Ever heard the expression "up a creek without a paddle?" That is exactly where you'll find yourself if you experience even the slightest hiccup with a Kohls.com order. The is the first review I have written for as long as I can remember; if I'm being honest, I do not write reviews as often as I should, even when they are positive and well-deserved. Today I took further time out of my Saturday to write a multi-paragraph, detailed review of the ridiculously unacceptable experience I had with Kohls.com customer service. This in and of itself should speak to the level of frustration and disrespect I experienced. Learn from my mistake and don't order from Kohls!

Seriously? What happened to applying discounts to ANYTHING I actually want to buy. If I want an odd size or color, sure go ahead and take the discount, but otherwise, nope. Kohls cash now only applies to crap they want to rid themselves of. I’ll pay off my balance and never return. I long for the days of old when Kohls was my go to store.

Purchased a Citzens Watch for my wife at Xmas. I saw that they (Kohl's) offered free sizing of the watch band at any Kohl's location. Went to a near by store and was told that this service is no longer available. I called & spoke to a CSR (off shore) and was told that the service is no longer available. I then got a email asking for a review of my experience with Customer Service. When I tried to write a negative review, their site would take the review. Terrible Customer service. advise all try a different store Macy's, Nordstroms or Belk etc.

I tried to place an order on line and it wasn't working then asked r u a robot ✔️ the box no then start showing pic put the bus pick the bike so did then it kept going back to the beginning so i called the store they tell me we don't have anything with online orders so they gave me customer service number and they tell me i have to have a Kohl's credit card in order to place an order y didn't u say that at first bad business don't waste your time i will b calling the better business on them they have my info then wouldn't let it go thru sounds like a Scam calling my bank to shut the card down and i will b reporting this

delivered DAMAGED/broken/shattered - glass candle sent in a plastic shipping bag wrapped in bubble wrap! What brain thought that was going to survive!! NOW I have to return - either drive 45 miles to nearest Kohls or send back and pay the cost of return -- when it WAS NOT my fault!! There is a reason I haven't shopped Kohls much lately!! I've been a Kohl's customer since 1970s - YOUR service SUCKS & has gone downhill!!

I bought my husband a pair of slippers for Christmas on 12/12/23. He opened them and started wearing them Christmas day, which was 11 days ago. They are Sonoma, or I should say were because they are headed to the trash. Certainly, I didn't expect them to last forever but 11 Days!!! The heel is unglued from the back of the slipper on one and the sole is unglued on the other. Very poor quality. Kohl's in my opinion generally has a quality problem these days which makes me want to shop elsewhere. Not to mention the prices are very high no matter how much the cashier tells you you've saved at checkout.

I have been a Kohl's fan for years...... But, in the last few years housewares is truly terrible! Clothing is made like a preschooler made them. The shoe dept. never made me happy to start with.... Now? Forget about it! Their are no good choices! They can't mess up dishware? Oh, yes they can! Who buys this stuff. It's a step down from Ikea! Come on Kohl's. Get a buyer that gives us what we pay for or would like to.

Customer Service director should be fired, doesn't empower or educate support personnel to resolve order problems with their likely outsourced systems. Even supervisors can only suggest making the online order again, while unable to send a simple verification text to my phone. When ordering 15 different items and sizes reordering is a huge waste of customer's time, inconsiderate and incompetent management.