Kohl'sReviews of kohls.com

So, I received 3 pairs of twin sheets over the holidays shipped from Khol's. I was NOT able to use 2 pairs as they were pink for a twin bed. I took them to my local Khol's store BUT because there was NO receipt in the package I was told NOTHING could be done. NO exchange, NO store credit, NOTHING!! This company used to take back ANYTHING without a receipt, as long as they could scan the product and determine it was theirs. NOT anymore!! So, here I am with sheets I can't use, but someone would most certainly want to purchase. I'm DONE shopping there. My online order was delivered to the wrong address. Can they NOT get ANYTHING right?!

ABSOLUTELY the worst customer service I have EVER experienced!!! Also, the policy of being unable to modify or cancel an order BEFORE it ever ships makes ALL the difference in why Kohl's is NOT the best place to order from!!! The best part?!? I am going to have to pay to ship the items back because the store is unable to return items bought FROM KOHL'S WEBSITE!!! BEWARE!!!! This is NOT the store to do with business with since they won't return their own merchandise at their own store!!! I have NEVER seen anything like this and would NOT shop with them EVER online if I knew this up front!!! They have MOST DEFINITELY lost MY business! There is something suspect about a store that operates under the same name but doesn't have the ability to properly handle their own transactions!!!!

The website is no longer user friendly. It took 75+ captia and a text to customer service and still can’t get in to place an order. I will not use Kohls ever again. I eve commented to customer service and they hung up on me.

If I were to return the items at the store I got over x-mass, I'd still somehow owe on the credit card. If you buy something and add your Kohls cash, you do not receive the same amount of cash back you actually paid for it on the card. they explained it to me, and it seemed to make sense, but in all reality, it's some kind of scam. you get back your money, less the Kohls cash you use in the form of your money. In other words, they replace their 'cash' with your cash somehow. So, I will pay off the card and I'm done for good. The store is full of junk anyway. they don't even sell the shelf-bra Camis anymore. Boo to you Kohls.

I was charged for an item I didn't pick up. I called three times and explained to Kohls employees that I ordered two items in two different stores, I clicked on the wrong order (different store) confirming the pickup. I realized that I clicked on the wrong order; I was in the other store. I tried to fix it, but no luck. I picked the item from the store that I was at. I didn't need to pick up the other item as I already bought the same one from another location. Anyone @ Kohls should be able to verify that I was in one location and there is no way to pick up at two locations (about 10 miles apart) the same minute. Employees kept transferring me and giving me silly numbers to contact. That shouldn't be the way to treat loyal customers or any customers.

Ordered a 500 necklace from Kohl’s online. The package literally sat in NJ for two weeks. When I finally got it sent in regular mail, the product was beyond disappointing, a diamond missing and stuffed in a cheap tiny plastic bag. Took it to the store for a refund. This store should be the next to go out of business.

I purchased 3 shirts for my daughter for Christmas from Kohls.com on 12/5/23. They shipped one which we received... the Santa Llama Sweater. They shipped the other 2 via UPS on 12/9. UPS apparently transferred the shipment to USPS and they for some reason returned to sender instead of delivering. Please note throughout this entire process I received NO communication from Kohl's. I thought about it and checked Kohl's site and found this information myself, attached to the order in my account. I tried the virtual chat option more than once but they have such long hold times it's impossible to get an actual agent. I searched their FAQ's and was able to find information stating my refund would be issued within 30 days. I kept checking and noticed that they received the package back to their CA location 12/16/23. I forgot to keep checking until my calendar reminder went off this morning and I realized they never refunded me. It was saying error when I tried virtual option so I located a phone number online and contacted them via phone. I had the site pulled up and advised them I'm not sure why the date changed from 12/16/23 to now stating 12/22/23 but I would like my refund. The agent advised it was now changed to 1/8/24 and my refund would be issued 2/8/24. I told them I was looking at the information and it clearly showed 12/22/23 which previously reflected 12/16/23. The agent said no it's 1/8. He also said something was weird because he saw 12/22 as well. I requested manager. Xfr to supervisor and was disconnected, called back for 3rd time today and that supervisor advised me 1/9/24 so refund 2/9/24. I told them this package was never in my possession so it's not like they need to do quality inspection and requested refund immediately. Rep told me NO. I requested corporate information, rep said no she was not giving me 3rd party info. I said your corporate is not 3rd party and need to escalate. Rep would not help. Contacted corporate email (hopefully), I located online as well as BBB. See attached screenshots.

What has happened to the men’s clothing in Kohl’s? No variety, brands discontinued , and sizes very limited, why don’t they just change the name to Kohl’s Women’s Boutique? Have shopped there for over 20 years and seems like the men have been written off.