Koala HealthReviews of koala.health

Their service was top notch. My order came quickly and discounted. Needed to cancel a repeat order for one of my dogs…it was easily handled by email. Will use again

Koala Customer Service is an A+ so far in my book. There was an issue with the way my vet wrote one of the prescriptions. Koala reached out right away and was very communicative with me via email and accommodating with how I wanted the prescription (fill whole rx now or do monthly autoship). Per other reviews, they may prefer you to call to cancel a subscription, but when I emailed them that my cat passed, they canceled for me. They also sent me a beautiful bouquet from a local floral shop. It was very sweet. I have had nothing but a good experience with them. They have always been kind in the mulitiple emails I've exchanged. I hope they stay around because their prices are decent too. I thought I already wrote a nice review prior to receiving the flowers, but it must have been on their website or somewhere else. Just know I felt this way prior to that.

I am very impressed with this company. I’ve been ordering my prescriptions for my dog for a few years. Once we were out of town because of a hurricane and I asked if they could send my dogs prescription to where I was. I got it the next day. I just informed them that my dog passed away. Today we receive flowers. It’s a very caring company. And you can call them and actually talk to a person. And it is cheaper than I could get it locally. 🐶

I can’t believe how companionate Koala Health is! I ordered my dogs prescription medicine from them. I had to put my dog down on Tuesday and advised them. Today is Friday and I just received flowers from them! My own vet has not even called me yet! This company is truly a blessing!!! It warms my heart! Thank you!

First time order. WOW! Less expensive, nicely packaged, fast delivery, rewards program. Yes, will use Koala again.

I was a little worried because of the bad review on here so I emailed Koala about my order I made the day before just asking how long it normally they takes for them to reach out to my vet. They emailed me back within 8 hours or so. I let them know I was running low on my dogs prescription and they marked my order as urgent and said they'd vontact my vet asap, 2 days later my order has shipped. Idk how long shipping will take, but considering their speedy response and consideration with my order I think they deserve some credit for that so I wanted to write this review to say I'm really happy with their customer service.