Koala HealthReviews of koala.health

First and last order with them. Ridiculously slow shipping, sketchy business practices, like making you call to change an autoship. Avoid avoid avoid!

The company posts pages and pages of 5 star reviews on their website which I assume they've written themselves. They do not include anything less than 5 so I'm not sure how they think it's believable. They do not have a Yelp so what does that tell you? They charged my card for a $300 med and sent it to the wrong address, not the one on file. I've called and not been able to get through and I've emailed them 4 times in one week to no avail. My dog is very uncomfortable without her meds and they simply do not care enough to respond. Now I have to go to the trouble of filing a claim with Am Ex to get my refund and get the script sent elsewhere. I would advise to not use this company if you care about the health of your pet.

They incorrectly filled out my pets script. I ordered simpatico trio, bought a 6 pack, they delivered a 6 pack. Yet the script they sent to my vet was for a pack of 12. Now I am have the hardest time getting the other 6 pack I need, since according to my vet records, they sent 12 (which they did NOT) Apparently they’re not able to send an updated/correct script to my vet? I have to jump through so many hoops to fix THEIR mistake. I have to either get a new prescription from my vet (which will cost me a consultation fee from my vet), or have my new/current pharmacy call them to get it transferred. It’s all a big mess, I would never order from here again

Scam!!!! Buyer Beware! I had an autoship which I cancelled (via phone as they don't allow you to do it online). They shipped it anyway, without their required 3 day notification prior. When I called them to return, they said no returns allowed and claimed they never got a call and they also claimed they had sent the required email, which they couldn't produce, of course. So, the fact is, they know how to scam the system as the charge can't even be disputed because I cannot prove the cancellation phone call. How does one "prove" a phone call?

This company is horrible. Their shipments are consistently late. Imagine your pet having to suffer because Koala does not have the ability to send out produce on time!

The watch i got is not working, and when i asked for a refund, they practicaly ignored me! So now i got myself with a broken low cost chinesse made watch and cant get a refund, they are like scammers!

Awful experience. I don't know where they are getting all the positive reviews posted on their website since they have no options to leave reviews. They debated the prescription amount my dog has been on for the past year and made me take my dog in to the vet just to be weighed, then debated the discount code they supplied and originally accepted at checkout. The reason why I picked Koala was to use the discount code given. It's also pretty ridiculous since the prescription amount they think she should be on doesn't exist. After jumping through hoops and over five days later still nothing has been shipped and they haven't responded to emails. I have never had such a bad experience with a pet supply company. Go anywhere else.

I submitted my order (Order # O5XD6) on 28 Nov 22 and as of 06 Dec 22 no one from Koala Health has reached out to me or sent any updates on the order. I had to initiate all communication and now I must go to my vet’s office to get the Rx…HEY, wait a minute, isn’t that what Koala Health should do???? Don’t waste your time with these folks….