Koala HealthReviews of koala.health

Was great at first. Then they got a dumb representative told me the vet increased the dosage. He didn’t. I was just at the vet. She didn’t know what she was talking about. She canceled the order so I went somewhere else. They got the instructions wrong.

I wish I had seen these reviews first. Placed my request on Sept 15th; vet approved on Sept 17th then nothing. I called on Friday for status update and they told me these would ship. Checked again today (Sept 23) and still nothing. I just cancelled my order today. Placed w/Costco.

I was very surprised to see a charge for my pet prescription from Koala Health on my bank account since I had not placed an order for a refill! My bank provided me their phone number and I was able to cancel the order. Not sure what is going on. Be wary!

Your delivery time is pitiful. When a customer orders a strong antibiotic it's not to just add it to his collection. It's because the pet has a serious infection which needs immediate treatment. Had I seen your very poor online reviews I certainly wouldn't have subjected my dog to another week of pain and discomfort. I'm going to find some time to learn which Massachusetts agency or Attorney General's office oversees your business and inform them of the shabby business you conduct

my puppy has to have Zycortal suspension for her health due to Addison's disease. i ordered and emailed a copy of the rx and a week later then they wanted it mailed so I mailed it. The mail and Boston sucks. They did nothing to expedite it. They whined about something not being right which doesn't make any sense because I've had other pharmacies fill it without any problem, and it still has not been sent and she has to have her shot tomorrow. I would not recommend this group to anyone. I am in line with every other review that has been written and they whine about everything in Boston such as they can't lose their license. total BS.

Do not do business with these people. Huge disappointment. They promise then don't deliver. They don't care about your animals. We have a cat teetering on death. They didn't give a damn.

This place took forever to send us my dog’s medication. They made up something about how the vet’s directions weren’t clear. I called the vet who read off what they’d included in usage directions and I don’t know how much clearer they could’ve made it. Customer service is AWFUL. The phone lines go to voicemail saying the place is closed long before their closing hours, they do not respond to emails. I will never use them again and closed my account. Use Chewy. They are streets ahead in every way.

When you order they put your prescription on auto ship and do not inform you of that in any way. You will get an email informing you of the order (which you probably will not read because you did not expect anything from them). if you look on the WEB site, they have nothing that allows you to view the prescription order properties (like auto ship). Scetchy business practices. Choose someone else to do business with. You will end up paying more for unwanted orders because they will not refund your money.