Koala HealthKoala Health is a pet health company focused on simplifying the healthcare experience for pet parents. We make it easy to shop for your pet's medications and health related products on our e-commerce website and we dispense and ship those products right to your doorstep. Please ask about our custom Pouch Packaging!
Koala Health (koala.health) has 136 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Buddy
I ordered my dog’s heart worm/other worm chewable. I was called about my order and I wasn’t going to be able to order her 6 months of meds because Skippy would be due for a blood test but I was able to order 1 pill. It took a long time to be delivered and I was not able to take my dog outside. I was not sure why it took over 8 days for her medication to be delivered.
Pat B.
My order is delivered in a timely manner, and I know from past experience if I have a problem or need information about a product there is always someone there to help me... I do have one problem with your shipping. I understand using recyclable paper products, but my box of heart worm meds was smashed again. The pills were fine, but the box obviously could not stand up to the PostOffice's machine. Also I liked it better when you included a treat for my pup...
Response from Koala HealthSep 10, 2025
We are so sorry to hear that you had a bad experience with us. We'd like to learn more about your experience to improve our service for customers like yourself in the future. Please email us at [email protected] with your name or phone number associated with your account for us to further assist you!
Laurie
I placed an order for medication and specifically requested refills every 6 months. However, your response changed the refill frequency to every 3 months, which does not match my original request. Please correct this as I would like the refills to be scheduled every 6 months as initially requested
Response from Koala HealthSep 10, 2025
We are so sorry to hear that you had a bad experience with us. Please email us at [email protected] with your name or phone number associated with your account for us to further assist you!
customerMark R.
My vet has “ partnered” with this pharmacy I placed an order for Rx worm meds for my cat Koala received the scrip and it was 9 days between their receipt and delivery of the med. this is NOT acceptable. If I need non critical meds ( flea treatment etc.)! I may use this pharmacy , but any critical meds (antibiotics, pain meds etc.) will be ordered elsewhere. My vet is obviously in a profit sharing “partnership” with this outfit and should be ashamed
