Koala HealthReviews of koala.health

Horrible customer service .in seotember my vet authorized and 12 mon prescription. I used their discount of 35.00 to start the auto ship .total was 67.00.product arrived they added charges of 30 some dollars to my order after it processed. I had the screen shot .they also changed the vet name who prescribed the meds to my pet.i called they said they refunded the added charged to my card .at that time I asked koala to cancel my credit card from their use permanently. Not interested in doing business with unethical company. It's illegal to change a prescription. So couple days ago I receive a package from koala ,unordered unauthorized and I had removed my card from thier company use for my dogs. I called less than a month from cancelling everything and they could not find my account for shipping they told me to open it to give her the info.obviously their scam so I could not refuse the package. Then they claim there is 2 accounts so they kept my card information that is cancelled to make shipment my vet never authorized and I the owner never authorized. I was never even warned they were charging 138.00 with out my consent on a card removed from all my pets info. They are scammers .charging more than any other supply.changing vet prescriptions for their own use,using unauthorized cards after cancelled. I would never trust them again.they were instructed to send pickup for this medicine. As vet never authorized .vet authorized to costco in 2025.

I was sent the wrong prescription. He needs the trio in order to prevent heartworm. I can return this one and need the correct prescription.

DO NOT ORDER FROM THIS COMPANY. I received a promo code from my vet and a 3 months proscription for my dog. After three months I get an email letting me know another 3 months proscriptions is on the way. I called the company right away to let them know that I did not authorize the auto ship. They told me that it was already shipped and that they couldn't send it back. When I spoke to the lady on the phone she told me to just not open the package and send it back. which I did. now when I called back to let them know the supervisor was not helpful at all and told me i will not get a refund. I had to get my bank involved canceled my card and now waiting to see what happens. Please be carful with this company. Very miss leading and not helpful at all. Please check and make sure they don't sign you up for auto ship with out your approval. Get your medication from Publix or chewy they are the best. First time using Koala and will be my last. DO NOT ORDER FROM THEM.

Everything on this website is final sale and they are unethical in their subscription process. Their return policy is not clearly stated when purchasing. We ordered some expensive pet meds & we were signed up for auto ship recurring orders without our knowledge. This was also never made clear to us at the time of first purchase. They never sent an email receipt in the beginning explaining that we were signed up for auto ship. They sent one email warning a day before shipping that went to spam. When I called to explain that we never received notice, they were inflexible robots that had zero problem taking my money and running. STAY AWAY!

Avoid this company at all costs! Koala Pharmacy puts customers on auto-subscription without clear approval and charges them without notice. They sent me medication for my dog without my consent, and I never received a confirmation because I no longer use the email they had on file. To my shock, I received a shipment of preventive medication that I no longer need due to my dog’s deteriorating condition. When I called to request a return, they refused, claiming I had not canceled my subscription. I explained my situation, hoping for understanding, but was met with a flat-out rejection-even after escalating the issue to a manager, Victoria A. I even pointed out their own policy, which states: "If you have received an incorrect or damaged shipment or are unhappy with your order, please contact us at XXXX or at (866) XXXX, and we will address your request on a case-by-case basis." Apparently, my situation didn’t “qualify” for any consideration. No flexibility, no compassion-just a rigid policy with no concern for pet owners dealing with difficult circumstances. As a veterinary pharmaceutical company, they should understand that pet health situations can change unexpectedly. Instead, their approach is purely profit-driven. If you choose to order from them, be aware-if anything happens to your pet, you’ll have to scramble to unsubscribe, or you’ll be charged and shipped medication you no longer need. No mercy from their side.

They added autoship to my order when I clearly stated a one time order. I see from reviews that it has happened to other. I filled a complaint with my credit card company over an unauthorized transaction and a complaint with the BBB. If I check no autoship then that is what should be done. What a scamming company. I will make sure this gets posted to all comment areas so others know not to order from here and get scammed. I will never use them ever for anything so buyer beware!!!

A terrible company to get meds from. Will charge your cards even when you call and email to cancel orders. When I did call staff was extremely short and rude telling me it’s not their problem and there’s nothing they will do since it’s not their fault they didn’t see the emails for 5 days. Horrible customer service. Tia was extremely rude on the call.

I am beyond frustrated with this company. My dog has now been without his medication for 9 days because we trusted them. The problems started with their auto-renewal/subscription system, which failed to accurately calculate the next shipment date. Unlike most subscription services, you can’t adjust the date online, so you're completely reliant on their staff to set it correctly. Unfortunately, the date was repeatedly set incorrectly over the past few months, and each time I had to call in to get it manually corrected. Despite assurances that the issue was fixed last month, it wasn’t. Once again, I had to call, point out the mistake, and was told the order would be expedited. The order, supposedly shipped on 1/10 with a delivery date of 1/15, still hasn’t arrived as of 1/19. On 1/17, I requested a transfer of the prescription to a different provider due to an upcoming holiday, and was met with resistance. After waiting on hold for 15 minutes, I received an unclear and confusing explanation about a “compounded version” of the medication (which wasn’t the prescription) and felt like they didn’t want to lose my business to another pharmacy. Thankfully, I was able to reach my vet (who was closed Fri-Sun) and she quickly sent a new prescription to a new pharmacy, so my dog finally has his medication—just not from here. Incompetent systems, unhelpful staff, and a total lack of customer care. I will not be using them again.