Knotty KnickersReviews of knottyknickers.co

Thought it sounded fun and kind of cool but they were definitely cheap and when my second set arrived, I didn't get my order but a slip of paper saying I needed to spend more money to pick my order up. Hell no! It takes a ridiculously long time for customer service to get back to you, after almost a month of trying to figure this out they want proof of payment, just delaying my refund because why would they have shipped me my items if I didn't pay for them. Absolutely ridiculous, don't buy from this company!!!

So far it's awful. I did get my first order but they were damaged. I reached out through email and there was nothing for over a week. So now I tried through Facebook and they wouldn't help me or answer my questions. It was like talking to an automated machine. I went to their site and I found out I can't even cancel my subscription if I want help, fantastic policy. They also have a policy where you only have 5 days to contact them if you receive a damaged item. I'm glad other people have enjoyed their orders but it's the kind of company where if you run into a problem you are screwed, and it looks like by the reviews that unfortunately a lot of people have.

It’s ok for the price and the items are cute but the sizing is inconsistent. The orange knickers from the spooky trio are doubled up material so it’s more of a wear around the house type of item. If you like lace you’re probably going to enjoy this subscription. Unsubscribing was a bit hard to find but not impossible and actually very simple once you learn to navigate the site. You also can just as easily reactivate your subscription if you change your mind. It took one day longer than the window they gave me for my items to arrive but I’ve had to wait triple that for orders elsewhere so it’s to be expected during the pandemic. It wasn’t for me but I can see it being fun for someone else.

The worst customer service and THE WORST underwear. Don’t give them your money!! I had trouble finding how to cancel and tried emailing them for help, they tell you to expect a response between 24-48 hours. 6 days and a monthly charge later I get a response that everything I need is on the website. Like... yeah I’m sure it is but if you could just point me in the right direction that would be great? The sizes are inconsistent and almost all of them fell apart or were incomplete among arrival.

£11.99 for 3 pairs of CHEAP knickers. One pair was literally 2 bits of material stitched together, no elastic, no gusset, no hemming, and the other two pairs were shedding fibres everywhere just taking them out the packet. Save yourself the money and go Primark and get yourself 15 pairs for the same price.

Avoid! Real shame that this company is clearly a scam. Their adverts and undies look amazing. My money was taken over a month ago, but I have received nothing. Contacted customer services who eventually got back to me just asking for my address and if I have checked the post!? I've cancelled my subscription completely and asked for a refund, which I have absolutely no hope I will ever receive.

Appalling Customer Service :( *AVOID LIKE THE PLAGUE* A month after I was due to receive my order, and after several emails trying to get an update and then finally asking for a refund as I am fed up waiting, I am told that is my responsibility to track where my order is as they cannot "control the delivery process". So I have been refused a refund and also told that its my problem. Needless to say I have cancelled my subscription and will never use thrm again!!

Terrible customer service, poor quality and sizing not consistent, complained by email and it took a week for a response... response almost seemed automated... my issue was never resolved. Complained on Facebook and my comment was deleted and I was blocked from their page. Would not recommend them.