Knotty KnickersReviews of knottyknickers.co

It’s cheap, the underwear is cheap, all of them have fallen apart. I have tried cancelling multiple times, and it was always listed as pending; however m, they kept charging me and sending me the packages. I finally went through PayPal and blocked any additional charges from them. Now I keep getting emails about how they’re trying to process my payment. I reached out to customer service, who gives stock answers and does not seem to read the complaint. My email address is not connected to an account any more (when I try to look up my email address) , and they keep telling me just to deactivate my account. I have received 2 more emails from them in the last day telling me that the charges are not processing. To the email they say isn’t attached to an account. 0/10 do not recommend

Quality is horrible!!! I received a total of 3 packaged and each piece had defects. I contacted customer service multiple times and they do not accept returns or exchanges unless the sizing is incorrect and in that case you need to send them a picture of yourself wearing the underwear with a measuring tape. After my first packaged I was so disappointed that immediately wanted to cancel my subscription, but their website is so poorly done that it no longer recognized my email. After trying multiple times I emailed them asking if they can cancel my subscription for me by witch they replied that this can only be done my myself and they reset my email and password for me. After 3attempts and 2 billing cycles later I have finally been able to cancel my subscription (hopefully)! Just to paint a clearer image of the quality, the dollar store has better quality than them. Stay away from them if you value good quality underwear and good quality customer service!

Appalling experience! Firstly they charged me for two subscriptions when I only made 1, secondly the material is s**t and the stitching is weak, and thirdly their patterns and materials are horrible along with not fitting correctly!

I signed up in March and received my first box promptly. I was not a fan of the fit so I canceled my subscription after I was charged for April's box. I still have not received my April box or a refund despite being in contact with customer service and providing my invoice number. Now, months later, Knotty Knickers has signed me up and charged my PayPal for July! I did not do this myself and am now jumping through hoops to have PayPal cancel these payments. I would not trust any company that takes it upon themselves to re-enrolled a customer in their services.

I never received my order. Customer service interrogated me saying I must have not checked my mailbox or searched the post office (what even?). I cancelled my subscription because I’m not going to continue subscribing when I’m not receiving orders. They refused to help me without an active subscription, and then reactivated it without my permission. They ask for me to wait conveniently past the renewal date so I’d be forced to pay again in hopes of receiving what I originally paid for. Avoid this company. It’s a scam.

Received empty envelope: I received my package, and after accidentally ordering from the wrong company thinking it was something different, I ended up placing an ordering in April 2021. I've already had the worst experiences with this company but this time I received an empty envelope. It's funny because that's the second time this has happened. I also never received an order before that so I think altogether I got 1 order successfully out of 4. Use some better envelopes than a paper one. What a joke!

UPDATE - they JUST emailed me today. 2 years later, asking why I gave a poor review. I stand by my response. VERY POOR CUSTOMER SERVICE I emailed them about 5 times over the last month and have not received ANY REPLY. Worst customer service I have ever experienced. I have cancelled my subscription due to this. They do not have a phone number so how are you suppose to talk to someone???

Well I should have known it was too good to be true right, you pay for what you get. But what harm could 2.99 or so a month be right? AND you could cancel at any time. WRONG!! I’ve asked for the last 2-3 months for my account to be cancelled and I’m told I must do it myself within their platform/my account. Ok - no problem however whenever I go to do that I’m told my email address isn’t recognized. Funny, they recognize it every month when it’s time to charge and ship my order.