Knotty KnickersReviews of knottyknickers.co

The sizes are way too small for what they should be on about 80% of the items I have received. I'm having to literally argue over email for this subscription to be cancelled as I can't seem to find the option to online. I have contacted them in January on Facebook to be told to email them, I have emailed them in July and it's honestly like they don't even bother listening to the customer and will do everything they can to stop you leaving, everything but providing good customer experience. Personally unless you are below size 16/18 I wouldn't bother, it's not worth it and unbelievably hard to cancel.

Do NOT recommend! What a terrible experience! Everything I got was uncomfortable. I canceled my subscription and deleted my account in July 2021. Their support team insists I still have a subscription on an account that has been deactivated, one I can no longer access. They are still charging my credit card without my permission. Thought I would share because they don't allow reviews on any of their social media platforms, blocked me from commenting on any of their posts and well.. if your thinking about it, just don't, there are so many other reputable subscription companies.

So for context I got this subscription as a gift for my girlfriend, and I pick up my packages in person from the post office (we've had several packages get stolen)... The shipping is not discrete in the slightest, as the name of the company is printed very clearly on the front of the package. I emailed them to see if they could do something to address this. Based on the response I got they only read half my email or skimmed it very poorly, because they replied saying "provide the new address and we'll update it for you", when that wasn't the point of my inquiry AT ALL. The customer service is p*ss poor at best, and I'll be canceling the subscription promptly after writing this. I'd give 0 stars if possible. I'm not hard to please, nor am I easily agitated by customer service as this isn't my first time dealing with it. That all being said, they left a horrible impression and won't won't receiving another cent from me. Take my advice, trust the negative reviews more than the positive ones.

I got 4 total pair of panties from them. 3 of them were amazing; really cute, comfy, stretchy, and I loved them. The 4th pair was not like the others. They had an elastic band that dug into your skin so bad that they actually left marks for a couple of days after. I think they even may have taken a tiny layer of skin off in a spot because it was really sensitive for a while. I emailed the company to see if I could get a refund or a replacement but they gave me the runaround about it saying that they don't accept returns. I wasn't trying to return them, I understand hygiene concerns, I just wanted a pair of panties that I had paid for that weren't painful to wear. After several emails realizing that they weren't going to compensate for these panties that I threw in the trash, I canceled my subscription. I didn't want to have it happen again and end up throwing away another pair of panties that I had paid for and wasn't getting reimbursed for. Bummer.

Love Knotty Knickers! Got a sub for myself and one for my daughter and we’ve both been impressed. Well made, well fitting knickers that are super comfortable. I love their ads using real women who haven’t been airbrushed too - a very refreshing take that encouraged me to subscribe. Love the different styles each month and the surprise when they come. The quality is good, they wash well and haven’t lost shape or elasticity.

I received my first package in a timely manner (about a week after I ordered – I live in Ontario) and they were cute BUT they tell you to order your size according to what you currently wear – which is a large for me. 2 of the 3 panties were too small. I gave those (begrudgingly) to my daughter who is a size smaller than me. Also, the one pair (they were lace) had threads and strings hanging off them all over. I was able to cut them off and that had no affect on them (just looks like they were cut with dull scissors) but as a first shipment, it didn’t look very pleasing to see. Also, the lace ones don't look like they will last for very long but I guess I will find that out in time. I have updated my size to XL for the next package. Fingers crossed that this one goes better. I also started with a Splendies sub just to compare the 2 – quality and sizing, to see if the extra cost of Splendies is worth it. I will also add that Knotty Knickers advertises they are a Canadian company (which was part of the appeal - to support a Canadian company for a change) but every single pair had the tag inside saying designed in Canada, made in China. Not exactly what I would call a Canadian Company.

When you first subscribe, it looks like you are receiving a subscription for 3 underwear but it is only one pair. Buyer beware, they really do not make it obvious and I don't have any respect for companies that do this sort of thing.

Three pair of underwear that are suited to my personal taste and are delivered to my door with zero effort on my part is just too good to pass up.