K&NReviews of knfilters.com

Bought a filter for my Z4. It was the wrong type and size. Returned it as requested by the support. A month later no refund. Avoid buying stuff from their official website. I have already disputed the transaction with PayPal and am waiting for a resolution. I did email the support but no response yet.

I paid 60 usd for overnight shipping to find out they sold me something they didn't have in stock. Terrible! Don't wase your time with them. And I still have to wait two weeks to be reimbursed.

Ordered a filter which turned up looking worse than the one that came off the car!! Was told it must have got damaged on delivery to which I made them aware the packaging is not damaged in the slightest, and that it had left their warehouse damaged!! Placing the order went very smooth it was trying to get a response from anyone afterwards which proved to be difficult! However luckily I got through to a gentleman called Alan in the UK centre who sounded very stressed and mentioned also there is nobody manning the phones and how he’s trying to do it all!! I mean for a company that have been running this long that is pretty poor! Managed to get a replacement in the end but it was a task getting it!

I was interested in a cold air intake. My Boyfriend saw the one K&N had and said if I got it he would put it in. I placed the order and right away, (I knew something was off!) I'll make it short and sweet: Criminal enterprise! Or at least this is how I saw them as being potentially. I thought They had no intention of sending me their product. I didn't even receive an invoice! I called then wrote to their customer service (Again) this time I told them if I did not hear back from them I will be contacting my credit company and dispute the charges. They did respond, time stamped it an hour before I sent my email to them...Cute! Their email was so shady Google flagged it as ("Suspicious! Do not open links! This is from an outside source!") Thank Goodness for Google! K&N what happened to you? Don't do Business with these people. Have a nice day:) Today 8/17/23 I received an email stating my order has been shipped? (I have had a conversation with my card company about them.) I feel gaslighted by these people! "Standby" What would anyone expect acting as they do. So many others who have dealt with them have had the very same experience. This makes me very uncomfortable! Now, let us see if I actually get my full / correct order. Why do business this way.....Why? I'll update when I get my order, it is supposed to be here tomorrow? Hopefully in its complete form. 8/18/2023 I received my order and my friend installed it. Everything is fine. The only thing I have to say at this point is: (Work ON Your Customer Service Staff!) Or just change the way you do business? And read the comments below; the overwhelming number of nightmarish experiences! How much faith can one gain from reading these? Anyway It's in and it seems to work. This I'm grateful of.

Purchased a K & N oil filter, when ready to fit it got conflicting reports about if it would fit or not. Emailed K & N 10 times and no response. Avoid this company at all costs, most appalling company I have ever had the misfortune of dealing with. What's the use of having a so called "customer service" email if there is never any reply. Just amazed

zero customer service, they just don't care and don't respond!

Worst company I ever dealt with spent 350 for Cold air I take, paid for expedited shipping never recieved my item. Customer service never answered me. I still don't have my item nor my money back. Will continue to post on social media how bad this company is

Incredibly poor customer service as of late. I have used K&N products including oil filters, air filters, and intakes for over 10 years on various vehicles. Recently placed a new order, priority shipping. The order was delayed and never shipped after 5+ business days. After speaking with 3 different K&N reps through the process, I never received a single answer regarding why shipment was delayed. The only answer received that is outside the typical support jargon was "we dropped the ball, it will definitely ship tomorrow". This is certainly a reflection of current times in general, I find many businesses struggling with routine operations post-pandemic. K&N has not found a way to handle it, and no one there seems to care to improve the situation currently. I fear this may reflect quality control and assurance on their newest parts as well. My personal opinion is that customer service or support can make or break a deal, and quite quickly at that. Especially when multiple interactions seem to all give the same result.