The advertisement says one size fits all. There is no place that I could see to actually measure the knee and get the correct sizing. My Sleeves feel down every block or so.
On second try, they asked for a measurement. So, this was inconvenient. I have another set on the way. So, fingers crossed. They were very prompt in replacing them at no charge. So that was good.
Response from KneeRelieveSep 29, 2020
Hello Bryan,
Thank you for your feedback, and we are glad that our team was able to assist you with a replacement, and we do apologize for the inconvenience that this has caused you.
Love,
Knee Relieve Team 💙
ML
Martin L.
A VERY GOOD EXPERIENCE
A VERY GOOD EXPERIENCE
The knee braces appear to be well made. Communication from 'Customer Support' has been excellent. The one problem I have experienced is with the 'one size fits all.' Because of swelling of the knee associated with arthritis, the brace is very difficult to put on. I am in contact with Customer Support, who have told me that they have an XL size. We will see what happens. I bought a second pair for my spouse and she is very happy. The brace fits like a glove.
Overall, this seems to be a very good, trustworthy organization
Martin Lacey
Response from KneeRelieveSep 29, 2020
Hello Martin,
Thank you for taking your time to give us a review, and we truly appreciate your feedback and trust to our company.
And we are glad that you found our Customer Service Team helpful for you.
Love,
Knee Relieve Team 💙
AA
Andy A.
Too small knee sleeves
I ordered a pair of Men’s knee sleeves. They are XL size but we’re way too small for me. I texted Millicent and she answered right back.
I’m used to waiting days for an answer so when she got right back to me that was a pleasant surprise. I called and talked to David about a refund and he took care of me right then. This company is going to go a long way if they keep up this great customer service. I’m sorry the sleeves didn’t fit but I give the company 5 stars for their customer service.
Response from KneeRelieveSep 29, 2020
Hello Andy,
We are glad that our team was able to help you right away with the issue that you encountered.
We at Knee Relieve highly appreciate your feedback, and we will surely do our best in every bit!
Love,
Knee Relieve Team 💙
VM
Vickie M.
Don't order from them
After posting my original review the company did contact me and I was issued a full refund. I'm happy they made this right, don't think it should have taken a bad review to receive it.
Don't order from them! Full refund not available if product doesn't fit they offer only 30% and remind you that you have to pay for shipping.
Response from KneeRelieveSep 29, 2020
Hello Vickie,
We do apologize for the inconvenience. We have reached out to you via email to correct the information that was given to you and we want to confirm that we have a 90-day money-back guarantee.
Just to confirm, we have also refunded your order in full amount.
We do hope that we could still turn your experience with our company a happy one.
Thank you,
Knee Relieve Team 💙
ST
Sasu T.
Extraordinary claims
This review is written as per request of the Knee Relieve Support.
Because the advertising of the product makes some promises I found extraordinary, I contacted the Support, as they were the only written word contact found on the product minisite.
I asked the Support to guide me to research data or similar scientific evidence concerning the product and the claims made in its advertising.
I received this answer:
"KneeRelieve®, has developed a cutting edge knee compression sleeve innovation called the Ultra Knee Elite™. It is completely changing how knee pain patients treat their tendonitis, osteoarthritis, rheumatoid joint inflammation, bursitis, and many other knee conditions.
"KneeRelieve's creator, initially created the Ultra Knee Elite™ to solve his own knee issues which are meniscus and tendonitis for quite a bit of time. It got so awful at a certain point, that he could hardly stand on his own feet for 30 minutes. They are made to help reinforce and secure your knees without feeling inconvenience or distress.
"Medically approved, natural alternative to surgery, shots and medications.
"Please let me know if you have any more questions. They are currently on sale right now - (link removed)
"Plus, if you order now, you can take advantage of this discount code: KNEER15 to get 15% off your order. Avail it now!"
I then further inquired to see some research and especially to claims of "Medically approved, natural alternative to surgery, shots and medications."
I made an effort to be concise and polite. No reply has been made to this date.
Based on this experience I can not recommend this product. If the product marketing were to be based on pseudoscientific claims, such marketing is intrinsically untrustworthy and potentially harmful. Allegedly.
LW
Lawrence W.
Did not receive my order
My order was sent to my billing address— not my shipping address
Response from KneeRelieveSep 28, 2020
Hello Lawrence,
We do apologize for the inconvenience. We checked on your order and it was delivered last Sept 25, 2020 on your address. If you are having an issue locating your parcel and you have already contacted your local post office to confirm with them, I suggest you email us back, and we would be happy to help you further.
Looking forward to your feedback.
Thank you,
Knee Relieve Team 💙
PA
Paul
Awesome service!!!!
Great service and was able to rectify problem ASAP.
AC
Anita C.
Customer service
I received my order and the Knee Relieve sleeves were to big. I emailed Knee Relieve and they replied very quickly, saying that a new pair would be sent to me. The customer service is great.