KmmaltairlinesReviews of kmmaltairlines.com

Worst airline experience I've ever had. A delay cost me another 800eur from my pocket as I missed my connection flight to Brazil. I paid in total around 2000eur and the stress I had in the airport to rebook my flight! Of course KM Malta customer service was not available to help at all! From flight delays to employees who had no idea how to help, the entire experience has been frustrating from start to finish. Customer service rarely responds, and when they do, they provide little to no useful information. The biggest issue is a refund that I have been waiting for for months. The airline claims the payment was processed, yet my bank cannot locate the transfer and KM Malta has been extremely slow in resolving the issue. Poor communication, poor customer support, and a complete lack of accountability. I would strongly advise others to think twice before booking with this airline.

Horrible Check-In, bad Website, bad attitude on phone, wrong information on website, no AMEX card payments possible

Wanted me to put the 1 kg extra from my big luggage in my hand luggage ,what difference does it make for the same person i refused to do so and made me pay which i did, never had any issues before have travelled many times and iv decided not to use them again because even the checkin person was rude not a Maltese nationality she was unprofessional customer care same ,avoid daylight robbery!

Their website is a nightmare and crashes every fee minutes. Their booking system is not user friendly or flexible. Their baggage allowance options are not family friendly or flexible. It is easier to get a bus then to speak to a real customer care agent, and when you do they are useless. Their points scheme is also cheeky...Ryanair, Easyjet and Whizz are far better options. I advise against this airline.

Poor experience in every aspect. Website doesn’t allow you to check in your children online. Customer services don’t answer the phone. We then got told off by the check in person at Heathrow who made a huge deal of having to find seats next to them on the flight over. Return journey, exactly the same issue. I also contacted the customer service by email this time, who took so long to respond we’d already landed. Apparently seating a 3 year old on their own between 2 strangers is acceptable. Person on the check in desk just stared at us like it was no big deal. Luckily with plenty of nice passengers on the plane we managed to sort it out ourselves. Wish we’d read the reviews before flying. Also both flights there was no soap in the toilet. Gross.

The luggage thing is indeed a scam.

Ik had een vlucht geboekt die ik gratis kon omboeken. Vervolgens gebeld dat ik het wilde omboeken en kon het niet op de datums dat ik vroeg. Toen ik vroeg waarom niet was er geen duidelijk antwoord, ik kon mijn geld ook niet terug krijgen. De klantenservice was niet duidelijk en niet meewerkend in de situatie.

I wrote about my flight from LHR to Malta 4 weeks ago where I was plagued by British drunk hooligans. After 1 month of constantly chasing customer care I was given a reply that implied I had imagined the whole thing. Apparently their staff said the flight was top notch and the crew were attentive to overdrinking. Apparently no passengers were affected. Km Malta this will not stop here. And never again will I set foot on your aircraft. Instead of apologizing you actually had the gall to imply I was making the whole thing up. Shame on you. No wonder your profits are losses.