They wont open the counter until whenever they want. As an example my flight was at 06:00 AM so I was at the airport 03:15 AM just to be safe and guess what the counter wasn't open, probably he/she was smoking cigarettes and having some time off. So I proceed to the lounge and since I came with carry-on luggage with same ticket combo I had no doubt that I would get across with any problem. Yet just before boarding they stopped everyone as me and they charged 30 EUR each for not checking our bags yet I paid for check in luggage while I was buying my ticket.
There was two staff one long blonde woman and one short hijabi woman, they both were very rude. Just I was asking kindly (I think it was my second question) about the counter and everything, she cut my question and directed me as "Either you pay or I won't board you to plane your call" like she owns the company. I know for a fact that she is more royalist than the king.
So overall its always a bad experience with KM Malta, dirty planes, rude ground staff and bad customer services.
LE
Leonardo
Personale al gate a Malta - inadeguato
Volo KM614 del 12 luglio 2026 – partenza ore 21:10, Gate 1
Una delle peggiori esperienze mai vissute in aeroporto.
Il biglietto era stato acquistato tramite Trip.com e avevamo l'e-mail di conferma in cui risultava chiaramente il bagaglio incluso nella prenotazione. Al gate ci è stato detto che, per loro, il bagaglio non esisteva.
Fin qui potrebbe anche trattarsi di un errore di sistema. Quello che è inaccettabile è stato l'atteggiamento del personale: non hanno voluto nemmeno guardare l'e-mail che avevamo in mano. Nessuna verifica, nessun ascolto, nessuna volontà di capire. Solo risposte secche e la totale chiusura verso il cliente.
Lavorare a contatto con il pubblico non significa solo applicare delle procedure. Significa anche saper ascoltare, verificare e trattare le persone con rispetto. In pochi minuti ci siamo sentiti ignorati e liquidati, nonostante stessimo semplicemente chiedendo di controllare una documentazione che dimostrava quanto stavamo dicendo.
Gli errori possono capitare. L'arroganza, l'indifferenza e la totale mancanza di empatia, invece, sono una scelta. Ed è proprio questo il ricordo che porteremo con noi di KM Malta Airlines.
SB
Sébastien J.
Entreprise pas fiable qui gâche des…
Entreprise pas fiable qui gâche des vacances avec des employés inefficace sauf pour faire payer
RR
Rita R.
Miese Abzocke mit Reisegepäck
Die Bestimmung zum Reisegepäck und die damit verbundenen Zusatzkosten sind eine Unverschämtheit.
Da kann einem die Lust am hart ersparten Urlaub sofort vergehen. Mir ist die Freude auf Malta vergangen, wenn schon die Airline sich so präsentiert.
MA
Maite
Me negaron agua a pesar del retraso…
Con un retraso de hora y media sentados en el avión y sin poder salir, pedí un vaso de agua en un vuelo de Londres a Malta y me dijeron que tenía que pagar. Por ley están obligados a dar agua y comida con un retraso de más de tres horas pero perfectamente pueden dar un vaso de agua gratis cuando el retraso es totalmente causado por la aerolínea. ¿En qué momento se convirtió el transporte de personas en situaciones donde perdemos completamente nuestros derechos?
KE
kennilane
Unclear hand luggage policies
Unclear hand luggage policies. I was charged €55 for a bag that was permitted on my way to Malta but not on the way back. Scammy airline.
HK
Hassan K.
Avoid at all cost
KM Malta Airlines provided one of the worst airline experiences I've ever had.
Their online system is completely broken. The day before my flight, I tried to add checked baggage during online check-in, but the website would not let me modify the cart due to what was clearly a system error. Because of this failure, I was forced to pay almost double for two checked bags at the airport. Customers should not be financially penalized because an airline's website doesn't work.
To make matters worse, the airport staff were unable—or unwilling—to help resolve the issue. Instead of fixing a problem caused by their own system, they simply told us there was nothing they could do. That level of customer service is unacceptable.
The disappointment didn't end there. During the flight, not even a single complimentary cup of water was offered. After flying with more than 50 airlines around the world, this is the first time I've experienced an airline that wouldn't even provide basic drinking water without charging for it. It's an embarrassing level of cost-cutting.
This was our first experience with KM Malta Airlines, and it will absolutely be our last. Between the broken online system, the extra baggage charges caused by their own technical failure, the lack of support at the airport, and the poor onboard service, I cannot recommend this airline to anyone. There are far better airlines that actually value their customers.
Here's a much harsher version that is still based on the facts you described:
**Avoid KM Malta Airlines at all costs.**
This is, without question, one of the worst airlines I have ever flown with.
Their online booking and check-in system is an absolute disaster. The day before our flight, I tried to add checked baggage during online check-in, but their broken website wouldn't allow me to modify the cart. Because of their own technical failure, we were forced to pay nearly **double** for two checked bags at the airport. An airline should never punish customers financially because its own system doesn't work.
It gets even worse. The airport staff were completely unable to help. There was no effort to resolve the problem, no flexibility, and no customer service whatsoever. We were simply told there was nothing they could do, despite the issue being entirely caused by KM Malta Airlines' broken system.
As if that wasn't enough, the onboard experience was equally disappointing. Not even a single complimentary cup of water was offered during the flight. Charging passengers for every basic necessity is unbelievably cheap. We have flown with **more than 50 airlines around the world**, from low-cost carriers to full-service airlines, and this is the first airline we've encountered that couldn't even provide passengers with basic drinking water.
The entire experience felt like the airline is focused solely on squeezing every possible dollar out of its customers while providing the bare minimum in return. Broken technology, unhelpful staff, outrageous baggage fees caused by their own errors, and an embarrassing lack of basic onboard hospitality.
This was our first flight with KM Malta Airlines, and it will absolutely be our last. There are countless airlines that treat their passengers with far more respect. Save yourself the frustration, unnecessary expense, and disappointment—book with literally anyone else.
NI
Nour I.
La pire compagnie
Mon expérience avec cette compagnie a été extrêmement décevante.
Nous sommes arrivées à la porte d’embarquement alors que le vol était encore affiché en “Last Call”. Deux passagères devant nous ont été autorisées à embarquer, mais quelques secondes plus tard, l’accès nous a été refusé sans explication valable. Nous ne comprenons toujours pas pourquoi elles ont pu monter à bord et pas nous.
De plus, aucun de nos noms n’a été annoncé pour le dernier appel, et nous n’avons reçu ni SMS ni e-mail nous informant de la fermeture imminente de l’embarquement. Dans un aéroport aussi fréquenté, ce manque de communication est totalement inacceptable.
Lorsque nous avons fait remarquer que l’écran indiquait encore “Last Call”, l’agente à la porte nous a répondu : “Vous voyez ? Maintenant ce n’est plus affiché.” La manière dont la situation s’est déroulée nous a laissées très perplexes. Nous avons demandé à la compagnie de vérifier les images de vidéosurveillance afin d’établir précisément ce qu’il s’est passé.
L’attitude de l’agente a également été très désagréable et peu professionnelle, ce qui a rendu cette expérience encore plus frustrante.
Malgré cette situation, nous avons racheté des billets pour le vol de 17h30, car nous pensions qu’une compagnie sérieuse prendrait ses responsabilités et traiterait ses clients avec respect.
À ce jour, nous sommes toujours dans l’attente du remboursement intégral que nous avons demandé. Nous espérons que la compagnie examinera cette situation avec sérieux, visionnera les images de vidéosurveillance et apportera une solution juste. En l’état, je ne peux malheureusement pas recommander cette compagnie.
