KmmaltairlinesReviews of kmmaltairlines.com

I have to give 1 star as it won’t allow me to give none! This is by far the worst airline in existence. So where to start- Rude staff (the two girls more interested in their mobile phones than customers) Charged extra for overweight baggage even though we could have 20 kilos each we thought one case of 22.5 would save the airline weight. Oh no! Doesn’t work like that, and I was billed £20. When I questioned this the girl, while still playing on her mobile said, “it just was and I’m not interested” DO NOT BUY ANYTHING ON THE PLANE. Really expensive. Flight crew just going through the motions. Return trip worse. Suitcase badly damaged, no one to report it to as baggage issues desk was unmanned. As the people in the desk next to KM Malta and they said they’d gone home! Tried ringing Swissport who represents KMMalta from the baggage hotline and no one answered. Just the worst customer service ever from a company that just are not interested or will to interact with the customer, just want their money

Bag damaged on return to Heathrow, went to KM Malta desk to report it but no staff present. Waited 15 mins but nobody appeared and had a coach to catch so had to leave. Staff on adjoining desks unsure if there were any KM Malta staff around but said I should report online. When I attempted to report online had to give reference number issued at the (unmanned) desk. Been going round in circles (6 weeks) with customer services ever since who say they can’t help because I didn’t report it at the desk, despite me explaining multiple times it was unmanned. They even implied I am lying by saying the desk is always manned. Then directed me to an aviation services, who replied very quickly to say they only deal with lost luggage not damaged and directed me back to the airline! Very slow to respond and very much a “computer says no” attitude. Customer service at its worst!

My flight from Milan to Malta was delayed by a whopping 8hrs. They made no effort to contact customers to let them know before arriving to the airport and were generally rude and unapologetic through the whole experience. My claim for reimbursement was accepted by them quickly but they have yet to pay me even though I have chased multiple times. If you can fly with anyone else - DO!!!!

It's just crappy Air Malta disguised as a new airline... Crap delays over and over...

After a flight with the Airline, a complaint was raised about lack of transparency over luggage, inconsistencies with their policies and after 4 weeks waiting, received a Corporate template reply that did not address a single point raised. Whilst most organisations strive for good customer service and satisfaction, it does not appear KM Malta care. Other reviews do not suggest the new National Carrier is off to a flying start.

Made reservation for a trip, found out that due to some bug the months didn't update and it was on the wrong date. Cancelled the reservation 10 minutes after making it through the call center. Operator said we will.provide a "quick refund" but doesn't know when this will happen, not even a deadline. A week later i have no refund, no update, no news.

This airline was booked for us on a return KLM Business Class through ticket as a 'partner airline'. It is terrible! They have leased in third party aircraft and crews from an outfit called Avion Express, based in Lithuania. The crews have no Malta uniforms, are unwelcoming and have no concept of what constitutes Business Class for which we pay a lot of money. Half the forward overhead bins are reserved for Crew leaving far less space for Business passengers who are allowed to take more hand luggage. The seats are standard Economy seats that are old and worn out. The metal frames stick in one's back and buttocks. All curtain dividers (galley, WC area, economy/business have been removed). The white painted aircraft (A320 neo) bore no livery to identify it as a Maltese airline; a clear sign that it could be quickly leased again to another carrier whenever required. Cabin crew were happy to chat among themselves in the open galley area and showed little inclination to interact with passengers. After boarding both our flights were delayed for 1hr and 35mins respectively but cabin crew made no announcements on progress or reasons. Some passengers worried about connections in Amsterdam were simply told they'd have 'to wait and see'. KM Malta and its ties to Avion Express make it unworthy as a partner to KLM/AF. It is a low cost carrier much worse that Ryanair, Easyjet and others that do not pretend to be better than they are and offer a solid well-priced service. I submitted a complaint to KM Malta 2 weeks ago but they have not responded. We flew on17/4 and 25/4 2024

Pessima compagnia aerea, ho volato con tante compagnie aeree, sud e nord americane, europee, Piccole e grandi ma è la prima volta che le regole le omettono e le spiegano al gate! E nemmeno direttamente, lasciano 2 ragazzi dellaAviation service a fare le loro veci! La storia... Doopo aver acquistato il bagaglio extra, scopro solo al gate che i nostri trolley, regolari nel peso e nelle dimensioni, andavano in stiva come da regolamento economy value. Cosa ben omessa all'acquisto. Scopro che non sono l'unico ad avere questo problema e che gli addetti di Aviation Service al gate ci dicono, sconsolati, che purtroppo sanno di questo problema e che purtroppo non ci possono fare nulla sono le regole dettate da Km malta. Ho chiesto di parlare con il responsabile in servizio che ci dice che è a conoscenza del problema e che purtroppo non viene segnalati sul sito. Però questa omissioni ricadute su di noi passeggeri che si trovano valige con effetti personali in stiva e valige graffiate. Tornerò a Malta ma non con km Malta.... PS Air Malta è fallita il 30/03/24 e km Malta è nata dalle sue ceneri, ma se questi sono gli auspici, il futuro è già scritto. Meglio Ryanair, almeno sono chiari!