KmmaltairlinesReviews of kmmaltairlines.com

Scam airline. Everybody had to pay a 40 euro extra fee for handluggage thats normally free and suddenly had to be checked in. The onward way was no problem and return suddenly this. Also way less legspace in older plane on way back

ATTENZIONE AI BAGALI PERCHÉ TI FANNO PAGARE 40,00 € andata + 40,00 ritorno Anche se le misure sono giuste Pessimi davvero Non verrò mai più anche se Malta è bellissima ma non puoi fregare la gente

Absolutely shocking experience, on our way from LHR to Malta there was a long delay to get our suitcases. We are now on our way back, the queue for check in has taken over an hour already, not moving and not even as much as an explanation or apology…. staff very unhelpful

Absolute joke of an airline. Booked months ago. for two people and a dog and all confirmed. All procedures carried out and turned up today for the flight. Checked in and dog taken through by security all as it should be. Waiting in line for boarding only to be taken to one side and advised we could not travel. The caption refused to accept dogs. We found out KM Malta chartered the flight so we were stuck. Took nearly two hours to get the dog back totally distressed and a further 4 hours waiting for the case which we were told was offloaded only to find out it probably went on the flight. We are still waiting to find out and that about 8 hours now as I am writing this. KM Malta changed our flights untill following Monday without checking with us. After checking tomorrow's availability there are seats available but as these are more expensive that we had booked thur refuse to change. Therefore empty seats tomorrow and our holiday in tatters!

HOW can you instruct passengers to pay for luggage and seats when your site does not even allow payment to go through!!

First the check in at Amsterdam, the lady told us there would be problems with taking the 2 year old with us. We had al the necessary documents, our Lawyer assured. The flight wasn't good either, we constantly were feeling what the person behind us was doing. The flight back they overbooked the plane and changed our booking to 2 days later without telling us and expected us to sleep at the airport with a 2 year old.

Please read the baggage policy carefully before you fly. This is a combination of KM Malta and Booking.com. Booked flights Heathrow - Malta through booking.com and paid for additional baggage. 1 x 10kg carry on and 1 x 23kg suitcase. When checking in at Heathrow Malta Airlines and old us we had no baggage on our tickets other than a personal item each. Tried to blame this on booking.com. The staff are very rude, I presented all travel documents and proof of purchases and they wouldn’t allow it. The simple reason was because they don’t offer 23kg, it’s 20 or 32. Regardless they wouldn’t take into account of any documents we provided and made us pay and told to take it up with booking.com. The day before departing i checked out booking and it actually said we had a 10kg checked bag each, which I thought great just got to sort the 23kg case. I actually phoned the airline to confirm and check my documents to be told that I had no baggage again! I tried to explain that on the website it’s showing but they wernt having it. Ended up paying for additional baggage over the phone. At check in at Malta airport we were told we had the 10kg as mentioned on website and the additional 10kg bough the day previous. The whole airline and system is a mess. Staff are rude and don’t seem bothered and they I’ll try to blame everything else. They haven’t got a clue what to do! Will never be using again!

Zeer slechte ervaring in de business class bij KM Malta Airlines. Waarschijnlijk in een ingehuurd toestel gezeten dat te vergelijken is met een budget maatschappij. Totaal geen beenruimte en ruimte voor handbagage. Praktisch gelijk aan budget economie. Is ook 1 compartiment zonder afscheiding. Schandalig dat ze dit nog Business Class noemen. Is meer economie +. Zonde om hierover meer te betalen. Service en eten was goed. Als ik directeur van dit bedrijf was zou ik mij kapot schamen.