KmmaltairlinesReviews of kmmaltairlines.com

I needed to pay extra when not needed, very rude men!!!!!!!!!

On the site we went to add the suitcase and the only ones available started from 15 kg. We added one of these even though ours was smaller. At the airport they made us pass the controls making it pass as luggage that goes with priority. When we arrived at the gate they charged us €55 saying that it was a suitcase that had to be harnessed. You are thieves.

Annulation du vol la veille du départ sans explication ni raison évidente type grève etc... Un weekend de retour en aouût impossible de retrouver un vol équivalent. Un véritable scandale

La gestión de equipaje es pésima. Una estafa total esta aerolínea. Cuando compras los vuelos te dice dos maletas de 10kg, cuando llegas te dicen que eran despachadas no en cabina, que tiene una penalización de 30 euros. Pagas los 30 Euros e igualmente no te dejan llevar la valija convos, va despachada que es lo ya pre- pagado. Realmente una estafa

Flight from Malta international airport to LHR on 20th August 4:50 pm departed Malta , flight 105 was late half an hour then the whole way to London was turbulence , was a scary flight and it took 3:30 . Worse flight never had . Never again air Malta with your old planes and you need to renovate your plane it’s old and broken .

Personnel désagréable, décalage de vol sans raison, quand on demande à l’accueil on apprend que c’est pour économiser du carburant. Problème avec les bagages. Bref compagnie à fuir

Extremely disappointing experience with KM Malta Airlines!!! Our experience with KM Malta Airlines was extremely disappointing, particularly when travelling with our young child. Firstly, the customer service was terrible. We encountered extremely rude and unhelpful staff throughout the experience, which made an already stressful situation even worse. The biggest issue was regarding our daughter’s seat. We had purchased a separate seat for our infant, but at no point during the booking process were we clearly informed that she would be required to use an approved car seat for the entire flight in order to occupy that seat. This was not made clear to us when purchasing the ticket, and we were certainly never made aware that we would ultimately be forced to forfeit the seat we had paid for. As a result, we had to give up the seat we had paid for, with no refund, and were also told we could not use the empty seat for anything else. This was incredibly frustrating, especially when travelling with a child and having specifically paid extra for her own seat. The situation during landing was also completely unnecessary and upsetting. Our daughter was asleep on my lap, with her head resting against my chest, and she was correctly secured with the seatbelt. During the landing process, the flight attendant woke her by physically touching her because we were told her face had to be facing forwards and that the plane could not land otherwise. This caused unnecessary distress to our sleeping child. What made even less sense was that after waking her, she ended up sitting sideways on my lap, with her head still resting against my chest — which the crew were apparently happy with. So I fail to understand what was actually achieved by waking her and making such a scene in the first place. Travelling with a young child is stressful enough without having to deal with rude staff, unclear information and situations that could have been avoided with better communication. We paid for a service and expected a reasonable level of customer service and clear information, particularly regarding something as important as travelling with an infant. Unfortunately, KM Malta Airlines fell very short of our expectations. Based on this experience, I would not recommend KM Malta Airlines to families travelling with young children, and we certainly would not choose to fly with them again.

Lamentable !!! Mon fils devait reprendre l’avion de Malte à Lyon avec cette compagnie vers 20h le 14 août 2026 et à cause de leur surbooking géré comme des débutants il se retrouve à faire Malte/Lyon vers 17h avec 2 heures d’escale à Francfort !!! Et tout ça sans aucune alerte mail. Compagnie à fuir et même à boycotter ! Un scandale