KmmaltairlinesReviews of kmmaltairlines.com

Never choose this airline. My luggage was traveling on priority but somehow they managed to lose it. For the first week I did my best to call them but all they could do is tell me to make claims or try emailing this Italian email address which eventually after a day got back to me telling me to either call the airline (the number I kept calling in the first place. Meaning they sent me on an infinite loop of shifting responsibility) or the airport and stated “they don’t handle this”. The airport then told me again that it is in KM Malta’s hands. Ever since it has changed from air Malta to KM Malta it has been a scam airline. The same thing happened to a friend of mine a month ago. Do not trust KM Malta. Rather fly on Jet2, Ryanair or the traditional airline of the country you are flying to, unless you want to lose your luggage for good and be sent on a wild goose chase by incompetent staff.

We decided to make a short trip to malta during the weekend. The first flight from Rome at 9.05am, was operated by ITA airways, with completely wrong indications for the flight number and or the check in status. We tried to make check in online the day before and we were denied by the system. We went to ITA check in counter at 7.30am and after long waiting to find our booking, cause flight numbers were not matching, we were put in stand by list cause the flight was overbooked. Then we went also to KM check in counters, that we found close to ITA stand by counters, and they couldn't tell us anything like we didn't even book with them, but all the responsibility would have been on ITA. Obviously we lost our flight and we spent 5 hours at the airport entrance, waiting to know if there could be seats for the next flight at 17.00. Finally at 14.00 we got our ticket for the flight at 17.00, after 5 hours completely abandoned by everyone, while KM stating it was ITA's fault and vice-versa. We got offered only 1 croissant and 1 cappuccino each to stay there 6 hours without receiving any answers from anyone. Then, cherry on top, the 17.00 flight was delayed another 2 hours.... So after leaving our home at 7am we reached finally our hotel at 21.30, after more than 12 hours. We could have gone to Los angeles, almost, with the same amount of time. But it's not finished. For the flight back from Malta to Rome, we did the check in asap to not risk having other issues, and we arrived at the airport like 3 hours in advance, which we spent in the business lounge, chilling. Then once they called the boarding, we went to the gate, and surprise, we found a lady with pos machine in her hands "waiting" (like a sniper) for us and for anyone else who didn't checked the 10kg hand luggage, that we already paid, but it was not intended for cabin, but to be checked only. Now we had plenty of time in the airport, and we are frequent flyers during the year for business. If we knew it, we would have checked our luggage at the check in counter , don't you think ? But we didn't, and like us many others, and the lady is waiting with POS in her hands to charge extra fees ... Why ? Because the conditions are reported but not clearly stated. Because the luggage policy it's a scam ! KM malta airlines it's a scam itself. They are operating 50+ flights a day with 6 planes only. Most of their flights are code-shared, operated by other companies, and if something wrong happens, it's not their business. But i pay them, not others !!! Air Malta used to be the maltese flagship company with reasonable services. KM malta airlines has started to run the business like other low fares company without the 20 years of experience of Ryanair for example, or other companies, so it's definitely the worse of the worst. And then a few words on the ground assistants. The ladies ok, they were not pleasant, but they were at least kind, and btw they were doing their job, even if the management is pursuing a scam. But at a certain point, it comes a guy, better an as*h*le, that was starting to make irony on the whole situation, like "the company is always right", "you didn't read it well", etc etc, with such an unbelievably rude attitude. After we explained the issue we had with the first flight, he stated that overbooking can happen but it's not a mistake, it simply happens. How it can be that we pay a ticket for a seats that doesn't exist, and it's not a company mistake? I still cannot believe he replied that Then he started saying that at least he was sorry for what happened, with a sadist smile on his face, clearly meaning that he was not giving a s**t of us or of our experience. We were ready to ask for a manager, but the boarding was opened in the meantime, and we paid the extra, just to leave asap. Once we paid, when I said "let's close the deal and leave" the guy stated that "there's no deal to close, because the company is always right, we are not contracting on these things" always with that sadist ironic smile of who knows to have the power. But the power of what ? Of having unhappy customers ? It's a shame for a company to have these problems and these policies, and it's even more a shame to have these people with them. I wanted also to pay cash, but no "only credit card". So what ? It seems like we were there, at their service and not the opposite, after paying 700€ for 2 people, back and forth. Having to pay extra fees for a service already paid, to find out after, that cabin stowe was also empty !!! Without remembering all the disservices we had, and the rudeness of the male assistant. KM malta is blacklisted for me, and I hope for many other customers. I strongly hope someone will take severe measures against this company and its policies. This company doesn't deserve to exist. There are plenty of low fares company with more experience, better prices and better services.

KM Malta baggage policy is underhanded and unclear. Purchased an extra 15kg of baggage on top of the 20kg allowance. Went to check in with a 27kg bag. Was told the weight needed to be in two seperate bags. I was charged an additional 70 euros for excess baggage for the 7kg. No refund for the additional baggage I did buy. Airlines looking to deceive customers. Poor national airline.

A total disappointment. The flight KM117 was supposed to leave at 1155am, but when the clock reaches 0130pm, we were told further delay would be expected due to the lack of an oxygen cylinder. We were told there would be 2 options, one was to fly an empty plane to Gatwick to pick all of us up, the other option was to get a spare oxygen cylinder from Heathrow. Then by 0500pm we were told the flight had to be cancelled for the day and the most disgusting thing was they re-booked us for the next day morning 0500pm flight which meant we had to get up and leave the local hotel at 0200pm, what a joke. The question is why they didn't fly an empty plane to Gatwick as they told us one of the options in the first place, and instead, they booked us to the next day morning flight at ridiculous time, saved hotel bills and a chartered flight for them, because that would be a lot more expensive than us customers who were just a bunch of numbers. Shame on the parent company KLM and will not use them again.

Malta is full of pets that people have to leave behind because none of the budget airlines flying out of Malta with animals. KM Malta have the most ridiculous requirements to fly with animals and then once you fulfil them you are reject HOURS before you fly. It’s revolting. There is no customer service number to talk about pets only email and they ignore you. Beware. Their website lies.

La compagnia peggiore di tutte. Truffatori mi avete fatto pagare 25€ per un bagaglio che avevo già incluso nel biglietto. Siete vergognosi. Gli addetti ai controlli sono dei poveri senza istruzione

Avoid this airline at all costs. The staff in rome are the absolute rudest,came late to check in, and did not even have their sign up. I purchased business class which was a joke. Worse than economy of any airline. The business class seat was held together with duct tape. The air stewards were lovely, and they even filed my complaint of the ignorant ground staff before we left the ground. The only good thing were the flight attendants. I will swim before I ever fly km malta

I bought 10kg baggage but failed to realise it was hold baggage only. The booking experience and ticket is confusing without explicit instructions to check luggage before security. Upon presenting myself at the gate I find staff with a cash machine in hand asking for more money to take it into the hold (which I had already paid for). They do not simply take it into the hold for free like other airlines do. To make matters worse the staff at the gate were rude, with one blonde guy (with a crew cut and sharp cut beard) snidely grinning and making remarks that I should have read the website 'like everyone else' notwithstanding that there were more people behind me who made the same mistake! And it was an empty flight with plenty of cabin baggage space. KM Malta is effectively a monopoly on flights to key destinations and can now seemingly do what it wishes. Awful experience.