KmmaltairlinesReviews of kmmaltairlines.com

Worst airlines ever! Demand money out of nothing or they don’t allow you to board. Pure theft!

I want to change myself flight from Malta since several weeks as I cannot fly on that date. I tried to call Malta Airlines many times on ‪+356 21356000‬ but only spent 10 minutes holding the line. Several emails kindly asking for the urgent change or call back were unsuccessful. It seems like no one is working in the customer service and the phone number is a fake to make customers pay again without receiving any service. I will report this as a fraudulent act. Dr. Schneider

Asked for confirmation, didnt receive it. Got told to hang on and wait twice, and cs girl just left the chat twice. CS girl was irina c

Each contact was a different excuse. KM Malta subs out your baggage to a baggage service company and the airline plays you off of them, back and forth. Angelique, would not give her last name, nor does anyone who corresponds with you. Eventually, they would only agree to 150 euros reimbursement. I completed all the forms and still no reimbursement. I emailed their customer support last Friday with all the attached documentation on December 6th,2024. Just got a response from Customer Support. They had issued me a check for 150 euros on 3/24/2024. Malta Airlines did not lose my luggage until September of 2024. You can't make up this level of incompetence.I would give this company a zero if it was available. Flew to Malta on September 9th,2024 and they lost my luggage for 11 days. After I returned home my luggage showed up broken apart in pieces. It cost us about 450 euros to buy clothes, bathing suits, luggage and have laundry done during the entire trip. We were told they had found my luggage on day two.

DO NOT BID FOR UPGRADES. IT IS A RIPOFF. YOU GET NOTHING FOR YOUR HARD EARNED MONEY.

The worst service I've ever experienced. Due to difficulties I was on the late hand for my trip to Amsterdam from Malta. It was 45 minutes before departure that I was there. Since I made a reservation with extra leg space, I was not able to get my boarding pass online. Since this was simply not an option on the website of KM Malta. Which already shows how bad their service is. If a passenger pays for extra privileges and getting onto the flight gets more difficult because of this, it's already a less pleasant experience. Anyway, I went to the KM Malta desk at the airport and they told me I could not go to security. Because they could not give me my boarding pass anymore. At that point there was no doubt about the fact that I missed my flight. Instead of informing me about what the further procedure would be, they just told me I should be there earlier and that there is nothing they can do for me. That so far, was already disappointing but somehow acceptable, since I had to blame my own for coming so close before departure even though the circumstances. What bothers me a lot, is that they have cancelled my flight back, since it was a round trip, without informing me about this at all. Because in their eyes it is a no-show and they don't think that a passenger can get another flight and get to their destination. So when I called them to confirm that I was still coming which was one week in advance, they told me my flight has been cancelled. A flight of let's say 120 euro's. I can get a refund for that, but you have a 90 euro's cancellation fee and 10 euro's cost for something else. So they decide to cancel my flight and I have to pay for that decision? They did not even try to reach out to me about my missed flight. They didn't even have the decency to tell me at the airport what I could expect from their procedure from there on. This company is just a disgrace and their staff contributes to that. I will never ever use this shit airline again. Despite the fact that they have a monopoly for flights between Malta and Amsterdam. Another thing that annoyed me, when I made my reservation I only got a confirmation in my e-mail. I had to contact KM Malta myself, to receive my boarding pass. I've flown a lot in my life but never ever have I experienced a bunch of amateurs like them. If you are doubting to use KM Malta, please do not do it. Save yourself from being treated as something less than a normal human being.

Worst Airline to have experienced Manage bookings online impossible, Hotline asks for proof I show them they dont care and ask for higher prices anyways. Others seem to have had similar experiences. This airline needs to get their stuff together to be relevant in 2024.

KM Malta Airlines is the remaining ruin of the old Air Malta. The website is a buggy mess, and even for the basic services you have to pay. Next to that, the website offers no means to change flights, and payment options are limited to 2 payment operators, en even then often (in my experience, most of the times) fail. Even in the late 90's of the last century websites offered better services. Requesting a flight change has to be done by phone (required to spell all codes and names to a bad English speaking operator), and then you have to wait 2 days for confirmation, because the payment process for a flight change by phone takes so long. Boarding passes are no longer digital (as the were with Air Malta, but just an image of a last century paper boarding pass. In my opinion they are in the competition to be the worst airline in the world.