KmmaltairlinesReviews of kmmaltairlines.com

I tried to book a cabin bag and since it was only possible through the customer support I was literally a week chatting and calling with them to finally book it. But after that I've had to wait another few days until I got a confirmation which was a written confirmation by customer support (not an official one). This gave me an headache at boarding time because the booking did go not go through at even though I had the written confirmation it did not meant anything at this and had to pay EXTRA EUR 55. On the flight back there was not an issue at all which was very confusing to us. Anyway if you can avoid this airline just do, it it's not worth it!

Biggest scam Airline in Historie! Allowing online Check-in as Economy and then Charge you 25€ for your baggage

If you can avoid this airline, please do. We got charged €55 euros for a small piece of luggage, that was completely fine when we were coming to Malta, and the flight was half full! We should have read the reviews in advance because this has happened to others. The staff (well the ones we dealt with) seem to have no empathy towards anyone and on the actual flights, the seats are less comfortable than Ryanair which is wild considering they KM act as if they have a premium service. Avoooiiiidddddd.

I booked two flight tickets with KM Malta for Milan (reservations UNNWJF and GYQZFE) for April 2025. Due to a medical appointment, I had to cancel both. Their policy states that cancellations within 24 hours are eligible for a full refund, minus a €10 fee per ticket, which seemed fair. However, I was shocked to receive only €8 back from the €90 I paid! When I contacted customer support, I was told I exceeded the 24-hour window by just 5 hours and was therefore not entitled to a proper refund. I politely asked to cancel the refund request since I'd rather keep the tickets than receive a ridiculous €8— but was told this was impossible. I chose KM Malta over Ryanair, paying four times more for what I assumed would be better service. Instead, I was scammed out of a few dozen euros. As a frequent traveler, I will never book with this airline again, even if I have to pay five times more for a competitor. Absolutely disgraceful. Avoid at all costs!

KmMalta Airlines overbooked my flight and would not allow me to fly. Apparently they feel that overbooking is a perfectly legitimate practice. They were not at all apologetic, did not supply me with the form I needed to prove that I was bumped off the flight and then claimed that I was a No Show and refused to reimburse me for the Easy Jet flight I had to take instead. Terrible service. DO NOT FLY ON KMMALTA AIRLINES.

Anche a me, nonostante avessi pagato l’economy class, sul sito è scritto che si puo portare un bagaglio da massimo 10kg, appena arrivata all’imbarco mi hanno fatta pagare 55€ e non hanno nemmeno voluto controllare il mio biglietto. NON PRENDETE QUESTA COMPAGNIA

Made a reservation last week via KMmaltairlines.com, at time of payment the system gave an error message and brought me back to the payment screen. Meanwhile, the money has been deducted from my credit card. The reservation has not been made. So I called the service center. They could not find the payment but they did find the reservation without a reservation number. As I really need that ticket, in order for them to proces, they needed my credit card again and another payment was done. Till today, the reservation is made and paid for, but the other payment has never been released and blocking my credit card. After 5 calls and some emails, they still have not been able to help me. I sent them screenshots of the double payment. My bank also sees the 2 payments but cannot do anything. KMmaltairlines need to release it. They really need to sort their shit out. I am flying twice a year business class with them together with a couple of other colleagues. But if this is the way they want to do business, I will stop flying with them as well as encourage everyone I know to do so

I got a business class seat. The cabin crew did not help with put my luggage above the head although I said to them that I was pregnant and needed support. I can’t believe how bad the service is. The business class section is no difference either from the economy. No value for money, honestly. So low cost carrier although they marketed it to give a fake better impression than that