KmmaltairlinesReviews of kmmaltairlines.com

Ne comptez pas partir ni arriver à l'heure ni être bien accueilli en fait ne compter sur rien juste ne partez pas avec eux !

Very very bad service won’t recommend was 2 minutes late and was refused to take my flight and check in was very rude rascist and disrespectful I was refused my refund.and refused my luggage fee refund the app don’t work bad bad service

At boarding, we were hit with an unexpected extra charge for luggage that we had already paid to check in. The issue stems from their intentionally messy, misleading website, packed with conflicting fare options designed to confuse. Like most travelers, we assumed an “economy” ticket included a cabin bag – as it does with virtually every airline – only to discover that KM Malta makes you check it in. The only indication of this was hidden in tiny print, buried on a poorly laid-out page full of fine-print traps. At the gate, we saw the same fee being charged to other passengers too, so this is clearly routine. This was both my first and my last time flying KM Malta. At least budget airlines are upfront about baggage rules. KM Malta’s approach feels deceptive, disrespectful, and exploitative. My advice: stay away from this airline.

A bad airline, no friendly staff.

I’m extremely frustrated with KM MALTA airline. !!!!!! My husband arrived early at Brussels Zaventem Airport for his flight, Despite having a confirmed ticket, only to be told that it was fully booked and since we bought it via an agency they told us that KM MALTA sold more ticket to the agency that the capacity of the plane. On top of that, they issued him a boarding pass with no seat assigned, simply to get him to the gate. They told him to wait while others checked in, and only after that did they inform him that KM Malta might have extra or staff seats available. It was clear they knew there were empty seats, but refused to offer him one. Then, they rebooked him for a flight the next night, even though earlier flights were still available. When he tried to ask a staff member if anything could be done, she told him it wasn’t his decision, it was the airline’s. That's when I decided to step in and go to the KM Malta desk at Luqa Airport( Since I live in Malta ) to make sure we were treated fairly. Luckily, I met Clement there, and he was a complete lifesaver. He was professional, calm, knew how to make me cool down directly, and genuinely helpful. He quickly rebooked my husband on the first available flight the next morning , something the Brussels staff should have done from the start. If I could give Clement a full five stars, I absolutely would. As for KM Malta, they get a rating of less than zero from me. They should take a lesson from Clement in how to properly assist their customers.

Vol retardé, j’avais la plus petite valise cabine qui existe et j’ai dû payer 40 euros c’est inadmissible

Je déconseille à tout le monde cette compagnie. Ils ont des pratiques que je juge frauduleuse ou qui s’apparente à de Pratiques abusives, qui manque de transparence avec des informations trompeuses. Nous avons payé un bagage cabine supplémentaire et finalement nous avons dû payé en porte d’embarquement 55 euros car le bagage cabine aurait dû être mis en soute. À l’enregistrement en ligne, ce détails n’a jamais été précisé. Autrement nous aurions été enregistrer le bagage supplémentaire. Finalement pour le seulement bagage cabine nous avons payé 25 euros au départ et 55 à l’embarquement. Bien sûr les hôtesses vous attendent déjà avec leurs terminal de paiement. C’est pour vous faire comprendre les choses. Et vous avez le choix entre payer ou laisser le bagage en porte d’embarquement.

KM Malta airlines a annulé le vol retour de ma fille parce qu’elle n’avait pas pris le vol de l’aller ! Nous nous sommes retrouvées à Malte avec ma fille en désespoir de ne pas trouver d’autre vol.. alors que nous avions payé déjà nos vols ! Des voleurs car ils ont revendus les places à d’autres personnes ! Je ne recommande pas cette compagnie qui nous a laissée dans notre détresse