KmmaltairlinesReviews of kmmaltairlines.com

Bij deze luchtvaartmaatschappij moet je op voorhand zeer goed alle kleine lettertjes lezen: bij hadden ticket voor Business class maar onze formule gaf blijkbaar gaan toegang tot de lounge in de luchthaven - ook al bleek het personeel aan de business lounge hier zelf zeer slecht van op de hoogte waardoor enkele mensen wel en andere mensen niet in de lounge binnen mochten, ondanks het feit dat het ticket hetzelfde was. Bij mijn terugvlucht mocht mijn handbagage plots niet meer in het vliegtuig en moest ik 25€ bijbetalen, hoewel er bij mijn heenvlucht geen probleem leek. Mij zie je niet meer terug bij deze luchtvaartmaatschappij ondanks het feit dat het vliegtuig voorzien is van veel beenruimte en de maaltijd in business class verzorgd was.

Having booked my economy flight, I was given the opportunity to upgrade. The fee seemed reasonable , as I felt that I could usefully spend some time working in the business lounge. I carefully checked all the wording before booking to see whether lounge access was excluded, but it said nothing. Only once I had booked did I get a confirmation stating 'Business Value', though still nothing about restricted lounge access. Of course, on arrival at the partner lounge I was turned away - apparently not an uncommon occurence. On my return leg (I hadn't upgraded) the announcement suggested passengers use the toilet before landing. Soon there were around 12-15 passengers queueing for the single toilet. My seat was nearer the front, so I headed up there where there was no queue at all. I was turned back in a very condenscending manner. The dividing curtain was open with only about 7 rows of business class seats and probably less than half of those occupied. I pointed out that it would simply not be practical for everyone to use a single toilet in time, so eventually, having quoted various directives at me, she graciously allowed me to use the toilet at the front. I understand the principle of having a separate toilet, but the idea that this might be a pragmatic solution to a real problem simply didn't register. I have given this 2 stars rather than 1, as the business class meal on the outbound leg was actually quite good - although it was very expensive, given that this was the only useful benefit to the upgrade! All in all, this was a very disappointing with an airline that should be trying to build loyalty.

There seems to be a systematic charge for hand luggage. Every other person on the flight home to Zurich was charged with an extra fee - to everyones surprise - as the flight TO MALTA was perfectly fine. After reading online, this seems to be a systematic approach for the airline to make extra money and an additional 20-25% on the ticket. The charge was topped with a very rude behaviour from the ground personnel and meant that the last impression of this destination is scammy and rude.

I’m flying with the company most of the time , if there would be another option I would choose one . Staff are not polite , they treat customers with attitude when asked for help . When boarding the aircraft, most of the time crew are chatting between each other without greeting passengers. I had a very unpleasant experience on my last flight KM103 from Heathrow to Malta on 15/02/2025. Cabin crew operating at the back galley was very rude to customers that wished to change baby in the bathroom and there was a queue . He used a high tone of voice and instructed people to move away from galley as he was performing waste collection in the cabin . During this time there was no space to move around as the flight was fully booked

6 flights so far, 5 luggages damaged, issues with booking online, having to spend hours on the phone to get my tickets for the holidays... What the hell happened? Air Malta was fine, never had an issue, changed to km airlines and all hell breaks loose. The fact that they make it so difficult to get any compensation for the damaged they caused is the last straw for me, never flying with them again. Gave 2 stars instead of 1 just because most of the people you have on the phone are nice and helpful, but Jesus is the management bad!

Flown on air malta many times and despite the piolt mistakenly telling us we were on an air Malta fight it was much worse. KM Malta have reduced leg room and there was almost a fight a few rows ahead with someone trying to recline the chair into someone elses knees. Hint to KM Malta, pick reclining chairs or no leg room not both! Talked down to by boarding staff that "this is a budget airline and how can you expect to have carry on luggage included in your ticket" despite clearly showing that we had 10kg of hand luggage included in our email the staff were very rude and without some push back would have charged us to stow the luggage.

Make sure the passenger names are accurate. I bought my tickets with booking.com in January when information on the airline was quite limited. I have recently found out that there are four levels of economy class with the bottom two very restrictive in what your ticket will allow. One of the passengers in our group was unable to fly but someone else came to the rescue and took their place. Everything seemed an issue when I tried to change the name - apparently, only the person on the ticket can make the name change and this is not possible on the bottom two levels of economy. I tried to upgrade in booking.com and on the airline but that was difficult too. However, I received a booking authorization code from booking.com so that the airline could make changes to the booking - big mistake! When the person on the ticket called to make the changes - they said no changes were permitted on the ticket and then canceled the ticket that I had paid for without even obtaining my permission. I lost a load of money - they gained money and an extra seat - and I also hiked up quite a phone bill calling Malta to deal with this. This airline is not doing Malta tourism any favours.