KmmaltairlinesReviews of kmmaltairlines.com

J’ai voyagé avec KM Malta Airlines récemment et j’ai été déçu par la communication autour de la politique de bagages. Si vous avez le choix, évitez cette compagnie. Sinon, achetez impérativement votre billet directement sur leur site afin d’éviter toute mauvaise surprise.

Very poor customer service and zero accountability My family and I purchased six tickets for the Malta–Zurich flight on December 27, 2025 through the MyTrip website. On December 26, two members of my family fell seriously ill with high fever and flu. Since we had purchased flexible tickets, I contacted MyTrip, explained the situation, and they were extremely kind and professional. They clearly told me to contact the airline directly to change the travel dates. I then contacted KM Malta Airlines, but during the holiday period—when millions of people are traveling—their customer service hours are severely limited. We decided to travel without the two sick family members and, early the next morning at the airport, I went straight to the KM Malta Airlines desk with all the printed documents clearly stating that the tickets were flexible. At the counter there were two employees, a young man and a woman. I explained the situation in English and showed them the printed MyTrip documents confirming the flexibility of the tickets. The young man, without even looking at the documents, immediately told me that I had to contact the agency where I bought the tickets. I explained that I had already called MyTrip and that they explicitly told me to contact the airline. At that point, the young man spoke to the woman in Maltese, and she repeated exactly the same thing: “Call MyTrip, KM Malta Airlines cannot do anything.” I told her again that it was MyTrip themselves who instructed me to contact the airline, because changes depend on the airline. I asked her to please read the documents proving that the tickets were flexible. She refused to even take or read the documents and kept repeating that I had to call MyTrip. I then offered to call MyTrip on the spot and let them speak directly to their customer service. The woman refused, saying she would not speak to anyone. At that point, I was completely stuck. I even said that I was willing to pay to change the departure dates for the two sick family members, but the answer never changed: “Call MyTrip.” Eventually we had to board the plane and I no longer had time to argue with two people whose only response to every question and request for clarification was the same broken record: “Call MyTrip.” In short, despite having flexible tickets, and despite being willing to pay, it was impossible to change the travel dates for the two family members. I am writing this review to suggest that passengers flying with KM Malta Airlines should perhaps start a fundraising campaign to finance a basic customer service training course for their ground staff. A course that teaches professionalism, courtesy, and a minimum level of willingness to help the customers who actually pay for this airline’s services.

Paid for an extra 15kg bag as I knew one of my bags was 4kg over. Informed you can’t ‘pool’ allowances even though both bags were under my name. Charged 40 euros. Told no chance of a refund on my 15kg bag I didn’t use. Appalling service from this airline in line with other feedback, it’s clearly intentional and a revenue stream. AVOID AVOID AVOID!

Loved Malta, don't like KM Malta, not to use hate, strong word. But because of the airline, never going back, if the only choice from England, I'd rather swim. Read some reviews, don't agree, staff are unprofessional, not friendly, they get probably commission for the bags. From 28 December 25- 4rt January 26, I and my wife checked in London Gatwick, email from KM stated even economy bassic can get cabin suitcase under 10kg with priority 10, ours 8.5kg , checked in no option for any priority, had to pay 30 euros, took it in the cabin, my youngest son, not checked suitcase, went in the queue airport, guy said alright, no probleml , not even charged. Check in back, same, no option for under 10kg cabin suitcase, paid 60 euros for 2 little under 10kg only to be faced last minute with 10 of police state, asking to pay extortionate 55 euros for bag, to go in hold. Asked politely, seeing that I had already paid 30 euros, they can get 25 euros for each bag, no, have to lose working days to refund if successful. I wasn't the only one bthw, poor guy had 3 bags, some other travellers had suitcases tagged but brought them onboard, maybe different for some, couldn't tell but I'm done with Malta, never going back, they think we are all rich and can Rob us blind, I'm not mentioning that you pay full for 10 days, you get 8, arrive late, leave early back, no food, all crooks, never anymore, they can choke on that money! Could give a zero if the choice, see other reviews not happy either, same problem, why would anyone use these crooks!

Unreliable service — my seat was downgraded from Business Class to Economy Plus. I attempted to find a resolution, but the staff kept going in circles, showing no accountability or genuine effort to resolve the issue. Overall, a very weak experience from a weak airline.

Volo da tantissimi anni con svariate compagnie ed è la prima volta che una compagnia aerea di bandiera risulti così spudoratamente scorretta. Volavo con un gruppo di otto persone e abbiamo acquistato, a luglio, un biglietto "economy" in cui risultava acquistato un bagaglio sotto il sedile e un "checked-in luggage" con le stesse misure e peso del tipico bagaglio a mano. Da nessuna parte si evinceva che il bagaglio acquistato non si poteva portare sul veivolo. Lo scopriamo, quindi, all'imbarco per il quale ci fanno pagare 30 euro a bagaglio perché oramai divenuto bagaglio a mano ma non ce lo fanno portare comunque sul veivolo perché, dicono, avevamo acquistato solo il bagaglio da stiva. Morale della storia: abbiamo pagato due volte il bagaglio da stiva (uno all'acquisto del biglietto e l'altro prima dell'imbarco). Davvero subdoli, ambigui e scorretti. Prima e ultima volta con air malta (minuscole volute).

Bad service, some attendants are even rude, and very unprofessional!

Organised chaos. Everything else I want to say would probably get deleted for obscenity! Avoid like the plague....