KmmaltairlinesReviews of kmmaltairlines.com

"À fuir. J'ai vécu une expérience scandaleuse avec KM Malta Airlines lors de mon vol retour de Malte (KM 478) le 24 février 2026. Bien que j'aie prépayé mon bagage de 15 kg dès le 15 février pour un montant de 28,00 € (EMD n° 6434400947151) , le personnel au sol à Malte a refusé d'honorer mon contrat de transport. Ils m'ont forcé à payer une seconde fois 55,00 € à l'aéroport pour le même bagage, alors que j'étais parfaitement en règle. +2 Il s'agit d'une double facturation abusive et d'une pratique commerciale trompeuse. Le plus aberrant : leur formulaire de réclamation en ligne affiche une erreur 404 (page inexistante), rendant toute plainte impossible via leur site officiel. Je suis actuellement en attente du remboursement de ces 55,00 €. Ma banque (BoursoBank) a été mise en copie de mes échanges et une procédure de Chargeback Mastercard est en cours pour 'prestation non fournie'. Compagnie à éviter absolument si vous ne voulez pas être taxé injustement à l'embarquement malgré vos preuves de paiement. +1 Référence dossier : NWCUUW / Ticket : 6435585479386"

Hatte einen Flug Malta nach DUS (15:00 Uhr) gebucht. Status: Confirmed. Dieser Flug wurde gecancelt und ich umgebucht auf einen frühen Termin (06:10 Uhr), den ich nicht wahrnehmen kann. Meine vielfachen Alternativvorschläge bleiben einfach unberantwortet. Absolut katastophaler Kundenservice.

Unflexible und kundenunfreundliche Handhabung beim Aufgabegepäck. Als Ehepaar stand jedem von uns je ein Gepäckstück zu mit 20 kg. Wir hatten nur eines, welches dann beim Rückflug bei 22,5 kg lag. Da man damit 2,5 kg über 20kg lag hätte man zusätzlich zahlen sollen, obwohl wir eigentlich 17,5 kg unter dem uns zustehenden Gepäckvolumen lag. No go, dass kann es nicht sein. Nächstes mal nutzen wir unsere 2x 20kg voll aus, und wenn ich es mit steinen fülle ....

1 star for a very disappointing experience. We purchased a 15kg baggage allowance and later realized it applied to one piece only. Although this may be written in the policy, there was absolutely no flexibility shown at the airport. Our total weight did not exceed 15kg, yet we were forced to pay £130 and then an additional £40. In total, we paid almost the price of another ticket just because the weight was split into two small cabin-size suitcases. Even after explaining that we would be purchasing baggage again for our return flight, no consideration or goodwill was offered. Strict policies are one thing, but complete lack of customer care is another. Extremely disappointing customer experience.

We had to pay a 30€ fee (60€ in total) for our hand luggage, because apparently hand luggage must be checked in. This is not communicated clearly and wasn't even checked on our flight to Malta. The lady even said we have no luggage included, which is wrong. This seems to be done on purpose to oblige people to pay the fee at the gate. So our "hand"luggage was after the fee stored in the plane, right where we actually had our spot for free luggage. Which makes no sense at all.

No coffee or tea or a snack we thought would be included on the flight Then surprised when the toilets blocked by drinks trolley that a lady with 2 children who needed the toilet was not allowed to use the other end divided by a curtain. Surely common sense prevails but not in this case. Shame on you. Last year an issue on the flight huge turbulence landing with frightened passengers. When i raised this i was told an issue with the cleaners. Are you mad. Come on team get a grip.

Very disappointing experience with KM Malta Airlines. It was not clearly communicated that the hand baggage must be checked in and cannot be taken on board. I fly regularly and have never experienced this before. The fact that I was not charged on the outbound flight made this even more confusing. Being charged €30 at the gate on the return flight felt unfair and poorly communicated. This policy should be made much clearer to passengers to avoid unexpected fees.

Derselbe Rucksack, der von München aus kein Problem war, war jetzt ein Problem und ich musste 55 Euro drauf zahlen beim Rückflug! Wenn’s ginge würde ich 0 Sterne vergeben