Very delight by my experience with Klyr products. All what we can read or see about the positive effects of this product is true! And a special mention for everything related to the shipping: We can know exactly the route of the package in real time.
Response from Klyr MenJul 4, 2026
Hi Pierre! Thank you so much for taking the time to leave such a kind review!
It means a lot to our team to know you had a great experience with us from start to finish. Your support and trust in our brand truly motivate us to keep improving and providing the best experience we can.
Thanks again for being part of the Klyr community!
JK
John K.
Product was no where what I expected
Product was no where what I expected. Bottle was nearly empty 4 Attempted outreaches (within 5 day period) to support at Klyr have gone unanswered. Poor communication. I want to return this product and obtain full refund. Please answer your emails!
Response from Klyr MenJul 3, 2026
Hi John,
Guido here, founder of Klyr. You're right, and I'm sorry.
Your emails were mistakenly routed to our spam folder, so our team never saw them. That's an explanation, not an excuse.
Something in our system has been going wrong in tagging mails as spam and we have now addressed this issue. Again, sorry for the inconvenience!
I've responded to your mails. 🙏
Kind regards,
Guido
SS
Scott S.
Great service
Great service, great cream, fast delivery. The cream blends in nicely once I found the correct shade. I recommend you try this !
Response from Klyr MenJul 4, 2026
Thank you so much for your wonderful review!
We're incredibly grateful for your support. It means a lot to our team to know we're making a positive difference, and feedback like yours is exactly what keeps us motivated to do what we do every day.
Thanks again for being part of the Klyr community!
CU
customer
Great product and great quality definitely covers…
Great product and it definitely covers up my dark circles
Response from Klyr MenJul 2, 2026
Hi! Thank you so much for taking the time to leave us a review!
It truly means a lot to our team. Helping our customers feel more confident is exactly why we do what we do, and we're so happy you're enjoying the product.
We really appreciate your support. Thank you for being part of the Klyr community!
MI
Michael
Ghosted on a return—had to file a credit card dispute
UPDATE (July 15): The saga continues. A month after forcing this company to refund a return via a bank dispute, I discovered a hidden subscription on my account and was hit with a new renewal charge.
When attempting to cancel on a mobile device, the "Edit Subscription" button acts as a broken loop, redirecting to a marketing sign-up page. However, upon switching to a desktop computer, the link finally functioned and allowed me to manually cancel the future subscription.
That said, the website provides absolutely no option to cancel the pending order or halt the current unauthorized shipment. I have reached out via support emails and their direct web form to demand a cancellation before it ships, but have again been ghosted.
I notice in other recent 1-star reviews that management loves to blame their "spam folder" for ignoring people. It shouldn't take switching devices, hunting down technical workarounds, or threatening bank chargebacks just to stop a company from taking your money. I am calling my bank tomorrow to dispute this current charge.
UPDATE: The Customer Experience Lead reached out immediately after this review went live and manually processed the refund. While I appreciate the prompt resolution once escalated, it shouldn't require a bank dispute and a public 1-star review to get a company to process a physically delivered return.
Original Review:
Buyer beware! I ordered the Concealing Cream+ product and it was not for me. I reached out to the support team (the same support at klyrmen.com address that is referenced in every one of their review replies) to initiate a return under the money-back guarantee. While support initially responded to me, trying to convince me to keep the product at a discount, they ultimately gave me an address to ship back the product for refund. I did this, shipping the product back at my own expense, with confirmed delivery by USPS on June 11th.
Weeks have gone by. No refund. No acknowledgment of receipt. Several emails to Support have gone completely ignored. I ultimately had to dispute the charge with my credit card company. I am writing this review in hopes that a future customer will avoid having the experience I did. This company's responsiveness, customer service, integrity, and adherence to its own guarantees are exceptionally poor.
The other reviews on this site describing similar experiences with support absolutely match my experience. Do business with them at your own risk. You have been warned.
Response from Klyr MenJul 1, 2026
Hi Michael,
Thank you for taking the time to share your experience, and we're truly sorry it reached this point.
After looking into your case, it appears your follow-up emails were unfortunately flagged by our system as spam, which is why they never reached our support queue. We're not saying this was your fault, this can occasionally happen with email systems. However, we also recognize that we had already been in contact with you on a separate ticket, and we should have followed up more proactively. For that, we sincerely apologize.
We never intended to ignore you, and we're genuinely sorry that it came across that way. We hope that you'd give us a chance to resolve this.
We don't want this to end on a negative note. We'll be reaching out to you separately by email to apologize personally and do our best to resolve this with you.
Thank you again for your honest feedback.
Sincerely,
Team Klyr
ST
Steve
Easy to use
Easy to use. Skin feels great after applying the daycream
Response from Klyr MenJul 1, 2026
Hi Steve!
Thank you so much for taking the time to leave us a review!
It really means a lot to our team. Knowing you're enjoying our products is exactly why we do what we do, and your support genuinely encourages us to keep improving.
Thanks again for being part of the Klyr community! We truly appreciate your support and thank you for taking the time to share your experience with others.
Sincerely,
Team Klyr
GA
G A.
Honored 100% Gurantee
After speaking with customer service they refunded my order. I really wished the product worked but feel my skin just was not correct for this product. The reason I took the chance was because they guaranteed it and although it did not work for me I am sure others will enjoy the product.
Response from Klyr MenJun 30, 2026
Hi Arnold!
Thank you for taking the time to leave a review and for giving Klyr a try.
We're glad we were able to get things resolved. Looking after our customers is something we genuinely care about, and that's exactly why we stand behind our guarantee.
We really appreciate your understanding and wish you all the best.
All the best,
Team Klyr
JD
JD
A must try!
Amazing product that blends seamlessly into my skin. It covers my redness perfectly while still looking natural and undetectable. Thank you!
Response from Klyr MenJun 29, 2026
Hi JD! Thank you so much for your kind review! We're so happy to hear that the concealer blends well with your skin and gives you the natural look you were hoping for. Knowing it's helping cover redness while remaining virtually undetectable is exactly what we strive for.
Thank you for choosing Klyr and for sharing your experience with us. If you ever have any questions or need any help, please don't hesitate to reach out, we're always here to help!
