KlaviyoReviews of klaviyo.com

Efficient and nice

Klaviyo's support team is outstanding! They're friendly, patient, and willing to walk you through any scenario. Even if you just need someone to confirm your work.

Joanna was amazing and helpful! We where able to solve my issue within a few emails.

We moved to Klaviyo after needing an email provider as we moved from a heavyweight CDP platform. There onboarding was great, really structured with a weekly call and tasks in Monday.com so you know where you are at and what the next steps are. Also on hand with any more complex solutions you want to implement. Calls were useful and we regularly reviewed numbers and offered advice on what needed improving and what we can do to maximise deliverability and sender score. Overall a great experience and we've been happy with the results and advice Alex from the onboarding team has provided.

Really nice onboarding, We took the time that was necessary to go through all the steps. I recommend

I'm not a customer, but someone decided to use their services to sign my email address up to receive hundreds of marketing emails. You can't contact their customer service unless you're a customer, so here I am. *UPDATE* A member of the Klaviyo team reached out to me and removed my email address from their customers' lists. A rare example of excellent customer service, and I'm grateful for it. Well done, Klaviyo!

As the director of Latelita Jewellery, I've had the pleasure of experiencing firsthand the remarkable services of Klaviyo, especially during our pivotal Black Friday campaign. Our journey with Klaviyo, particularly with Tamsin, our point of contact, has been nothing short of extraordinary. Tamsin's expertise, friendliness, and insightful guidance have been invaluable to our team. Klaviyo's role was crucial in navigating us through a tight deadline for our Black Friday launch. Their exceptional project planning and execution skills were evident, as they helped us meet and exceed our ambitious goals with time to spare. This level of efficiency and effectiveness was truly a game-changer for us. Beyond just meeting deadlines, Tamsin was a constant source of support, always ready to assist us with any queries. The customer service team at Klaviyo mirrors this ethos of efficiency and availability, ensuring help is always at hand whenever required. The tangible results of our collaboration with Klaviyo have been nothing short of impressive. We've witnessed a significant uptick across all vital metrics: open rates, engagement, clicks, and, crucially, purchases. These improved outcomes are a clear testament to the impactful strategies and tools provided by Klaviyo. Furthermore, our transition from Omnisend to Klaviyo, spearheaded by Tamsin, was not just smooth but also incredibly educational. We learned so much during this transition that the decision to move was unequivocally a 'no-brainer'. The insights and strategies we gained have been instrumental in elevating our marketing efforts, driving both growth and success. In closing, I, Lee Paynter, on behalf of Latelita Jewellery, would like to extend our deepest gratitude to Tamsin and the entire Klaviyo team. Your unparalleled expertise, unwavering support, and dedication have not only significantly contributed to our success but also enriched our marketing journey in ways we couldn't have imagined. Thank you, Klaviyo, for being more than just a service provider, but a true partner in our growth.

Can't fault Klaviyo - have worked with them in several different businesses and have always had a great experience. Their online chat is always there for assistance and their CSMs are really friendly and helpful.