KlaviyoReviews of klaviyo.com

Support doesn't help with getting access back to the account. I have 2fa for more than 15 accounts in different softwares, only in klaviyo it doesn't work. I reached out to support 3 times and they told me my phone is wrong, if my phone is wrong how come other codes are working for other softwares.

This company allows spammers to abuse their service to send MALWARE and PHISHING SPAM. There is no way to report abuse. There is no abuse department. Their form for security vulnerabilities doesn't function. This company is complicit in sending malware and phishing because it offers no way to report abuses of their service. In fact, I would go on to say that this is their precise business model, to cater to spammers, scammers, and hackers. Edit: In reply I was directed to email Klaviyo. I emailed them and they never replied. Then they attempted to get my review removed by demanding personal details such as my name, phone number, and some sort of reference number. I have no business relationship with this company but they insist on sending me MALWARE AND PHISHING SPAM and do not allow a way to report it. They do not reply to numerous contacts I have made toward them. This company is a joke and completely disorganized. Their website is not complete and their claims are falsehoods and lies.

Blocked my account right before Christmas. Asked them to retry my payment method and heard nothing back for 3+ days. Now I can't send any marketing over the xmas/boxing day sales. Thanks A Lot!

Horrific experience! This is a scam website. I signed up for a 30 day 1 month email subscription. 2nd month on they are still charging me from a card I didnt authorise (its not saved anywhere in the system) and I gave no authority to charge it months later. I paid for 1 month only and thats all. When I contacted support and spoke to Katherine and Joe, they both lied and said I should have cancelled my subscription! When you go on Klaviyo site, there is nowhere to cancel a subscription and downgrade the plan. They purposely don't give you that option so they can charge your card month to month and there is no way to put a stop to it. They simply tell you to cancel a plan that doesnt exist, you can only close your account not downgrade to free plan (they dont want you to do that as they wouldn't be able to charge you then) When requesting a refund the answer was no. This company is a scam and fraudulent. If you want a professional and transparent service - dont look at Klaviyo. I am now filing a chargeback with my bank to get my money back and then filing a court case to bring them to justice and stop them for scamming any more small businesses.

After a long period using Mailchimp, we decided to move to Klaviyo to obtain the benefits of improved automation workflows and abandonment emails. We went through a sales process in which we were asked how big our Mailchimp lists were and how many emails we sent, and from which a quote was provided. We were sold the ability to get 35-40% of our revenue from Klaviyo. After migrating, we went through a 4-6 week onboarding process in which we set up the various features. Functionality is good and the platform itself is excellent. However, we then discovered a key difference between Mailchimp and Klaviyo. While Mailchimp lets you send abandonment emails to non-subscribers with no charge, Klaviyo charges for so-called "unsuppressed" profiles. This hugely increased the cost. This issue was not made clear during the sales process, yet when we complained we heard it was a common objection. Apparently, customers who face the issue either pay the extra to upgrade or suppress all non-list members, thereby reducing performance. What's more, Klaviyo seems to make deliberately difficult to suppress users, offers little support in doing so (aside from suppress them all or leave them all in), so you need to expect your original quote to go up a lot. The platform itself is good, but I found our sales person pushy, not transparent over future costs, and not very responsive to resolving the issue. It soured what would otherwise have been a solid move.

Low quality platform with horrible bags and support. Would not recommend it if it would be free, forget about paid services.

So far this has not been a good experience, onboarding and our contact have been very poor. Last week as a business we spent nearly 15hrs either on livechat or trying to contact someone which was an absolute waste of time and advise given was not adequate. Just Fabrics

An expensive service. when i try to cancel the links do not work - beware before you sign up.