KlaviyoReviews of klaviyo.com

Horrendous Company to communicate with, if they are like this with new potential customers, what are they like once you're on board? Avoid at all costs, better and cheaper alternatives available.

Set up a new account, went through and the process of creating a new flow. Thought everything was working fine. Switched back to the tab after ensuring everything was set up on my site, and now my account is all of a sudden deactivated. I have no idea why that would happen out of nowhere. Wrote to support, took 12 hours to get a response and it was extremely unclear of what was the problem. I wrote back to ask for clarification of what the issue is to cause my account to get disabled so quickly, it's been 12 hours and I still haven't gotten a response. So I'm giving up on this and moving over to another application. I don't understand how these people have such a high reputation because obviously their customer service is horrible. And then Banning my account when I didn't even do anything wrong makes me not trust them, even if they give me my account back are they going to ban it when I'm in the middle of a campaign? I have another account with them that is up and running but now I'm afraid that it'll go down. So now I feel forced to go to another email provider. Edit: update. I finally got a second response 12 hours later. They told me now my account is under compliance review and I have to wait for them to verify a bunch of information to use it. I have no time to do this. I'm trying to start a business. Unbelievable. I've already moved on to another provider. As if I have time to wait. And the ticket number is 1686847 if you want to look it up Klaviyo so that you know this is a legit complaint

I wish this company to delete my email address and stop sending my marketing emails. I don't even know how I got on their list. I tried to contact the company and cannot unless I have a user account. I never created or have a user account with the company. I want my email deleted from any list they have.

Truly a horrible platform. It's as slow as they come. Have been using my regular subscribers list and have disable my account for the second time without reason. And then expect you to upgrade to a higher paying subscription to even contact their customer service??? Paying for Customer Service to try and solve an unexplained issue? Is that a joke? Definitely use another platform if you can

I have just created an account and Klaviyo blocked my account immediately (even though we follow their policy). Support team don't help me 24/7 as they showed :)

Placed Constant Contact on hold after 15 years. Trying out Klaviyo and signed up for a paid membership but the "sales" rep just sends me copy and paste links on how to get started. Many of these platform all have the same concept and I am sure I can spend hours (which I will) setting it all up. But I was told I would have an onboarding rep from Klaviyo during my initial demo/ sales call. They will say anything to sign you up I guess. Ciao Klaviyo

For some reason, Klaviyo is not interested in new customers. I've reached out to their 'sales' support team via email and maybe 20 calls over the past few days. No one willing to pick up a phone call or even respond back to my email inquiries. Imagine how well their business would be performing if someone there actually cared about customer service.

Drømmer du om at bruge al din arbejdstid med Klaviyo's supportteam? Et support team der ikke forstår noget som helst og ikke kan løse noget som helst? Så skift endelig til Klaviyo. Den mest overvurderede e-mail marketing service der vel nok findes. Deres flow er super basic, deres funktioner super basic og mangelfulde, deres template super simple. Ønsker du flows med flere sprog? Super kompliceret. Alt hvor man ønsker avancerede muligheder er simpelt. Alt hvor man ønsker det er simpelt er kompliceret. Ønsker du kunder, der lige har købt for +60.000, men som Klaviyo ikke registrer, så de får en tabtkurv bagefter med rabatkode, så de kunne spare penge? Og du ligner en amatør og giver en dårlig kundeoplevelse, der gør det mindre sandsynligt kunden vil handle igen? Så vælg bare Klaviyo. Vælg en anden e-mail marketing platform. Klaviyo og deres support er håbløst.