KlaviyoReviews of klaviyo.com

Look, if you're constantly sending emails, Klaviyo might be worth it. But for most anyone who doesn't need the full suite, you'll be throwing money away. I certainly have! There are better options out there with more customer-friendly billing practices and at much more competitive price point. Customer support are world champions in corporate BS-lingo.

As an experience e-com founder with almost a 1M in sales. I can say Don't use this app! The last 4 years we have worked hard to creating a long list of subscribers, optimizing our flows and collection data. But out of the blue Klaviyo disabled our account without sending us any message. When we asked why they close our account they told us that one of our campaigns had a high bounce rate. When we asked to open our account and we will reduce the bounce rate. They told us it is closed permanantly. Now all our flows, data and subscriber lists are gone. Please note that if you use this app they will disable your account fast even if you are a loyal customer for 4 years. DON'T USE THIS APP. Mailchimp or Omnisend are must better service!

Moved away from MailChimp (if you have used MailChimp you will know why)... Klaviyo are one small notch above. Reasons: Greed and unuserfriendly - like MailChimp this sort of breed of newsletter provider base their pricing on Profile and contacts. Fine you say? It's not fine as you need a new BSc to work out how to remove non active contacts from the mailing lists. There are 'segments' in Klavito you see.. you can't click one button that says 'remove all non active profiles from my account' and the reason is... Like MailChiump Klaviyo charge for how many profiles you have - so they DON'T want you removing those profiles easily. No. They want you to Google it and work at it because whether you send a newsletter or not - Klaviyo will charge you. They DO NOT CARE ABOUT YOU - they are similar to MailChimp in they CARE ABOUT HOW MUCH $$$$ they can get from you. They make it very awkward to remove profiles that are not engaging with your newsletters. Klaviyo no doubt you will write a token reply - please go ahead and do so.

Terrible after sale service. They are extremly pushy in meeting sales goals and pressure you to get Klaviyo. We switched over from Mail Chimp and the onboarding process has been a total nightmare. They promise you tech support and guidance, but after you onboard, all they say is that you can read their online instruction with minimal support. We only onboarded for a one-hour call, and after that, we had to work on the chart flows, so after we were stuck and needed more questions, no one answered. We've been waiting for months and both the sales girl and the onaboaring person do not email back. It's extremely frustrating.

I got promised X by the sales representative. When I reached out to customer support after setting up an account, they told me this was not possible. I tried reaching out to the sales representative, didn't hear back from her. Tried reaching out to support again, didn't hear back from them either, but did get an email my ticket got closed. Worst customer service I've ever experienced.

Klaviyo made a mess of the new Gmail and Yahoo updates and it caused my accounts to get 0 conversions for almost 3 weeks. We followed up with them every week and they told us the account was fine but it wasn't. Their instructions left out a major step which caused a horrific loss of revenue for us. When I asked them for a refund for that month they stated our conversions looked normal compared to this time last year.... WE DIDN'T HAVE AN ACCOUNT WITH THEM AT THIS TIME LAST YEAR! Terrible service and they only care about money. The platform is decent but god forbid you have an issue they will not help you or take responsibility for their failures. We have spent thousands of dollars with them which we are gladly going to give to someone else. BEWARE! *As seen by their reply absolutely no accountability. I sent them screenshots of how our business was double the month prior. The only thing that changed was our email address which they told us to add.

Hi there, I recently switched from Shopify Emails to Klaviyo to get more email flows and improve my email marketing game. In the first couple of days, you get called up daily by a Klaviyo employer asking you all kinds of stupid questions. It was pretty irritating but didn't have anything to do with Klaviyo's system, so after a couple of calls, I told them not to call me anymore and let it slide. Now, I started creating all kinds of email flows, and after multiple days, no emails have been sent out. For example, I created an abandoned product browse flow. I know people leave the website after checking products in the days the flow was live. Still, 0 emails have been sent out. Now, I want to contact a Klaviyo help desk or something like that. Now, I see no option to speak to a natural person. You can only speak to a bot that cannot help me. The irony of getting called up too many times after signing up for Klaviyo and being unable to contact a single person is funny. -1 customer. I'll be switching to Mailchimp or back to Shopify Emails.

Please avoid at all cost! Worst customer service ever. No phone support. I have not been able to login to my account for 2 weeks ($500 in value) and have sent 20 emails back and forth with no resolution. I'm beyond frusterated with the lack of communication and help for an expensive service ($1049 a month) Alexander at Klaviyo Support has been no help & I have requested to talk to a manager. I was told- We currently do not offer any level of Phone Support. Save your money & your time!