KlaviyoReviews of klaviyo.com

We've been a loyal Klaviyo customer for years, but my recent experience has been incredibly disappointing. We've been dealing with ongoing issues related to bot clicks, which have severely impacted our email marketing campaigns. Despite reaching out multiple times, the support we've received has been unhelpful and condescending. Joanna from Klaviyo's Billing Support Team provided a response that was not only patronizing but also failed to address the core issue. As professionals with extensive experience in data monitoring, we found the provided information to be basic and ineffective. We've already implemented all the suggested recommendations without any success. It's frustrating that Klaviyo seems to be the only email marketing platform plagued by this problem, and it's disheartening to see that the company isn't taking meaningful steps to resolve it. Instead of offering a refund or compensation for the inconvenience caused, they have refused any form of credit or refund. Klaviyo is supposed to be a helpful tool for businesses, but this issue has cost us significant time and resources. The lack of support and effective solutions is unacceptable. If you’re considering Klaviyo for your email marketing needs, be aware that their customer service and problem resolution are severely lacking. We are now looking into alternative platforms that truly value their customers and provide effective solutions without the hassle.

I have been using Klaviyo for around 4 years. I was originally with Mailchimp. My honest review of Klaviyo is that it is very expensive for what it is and there basically is no customer support (well support that actually help resolve issues and doesn't just send standard unhelpful responses). There are definitly better platforms out there.

Again, when I ask them nicely to remove another featured they added and we never asked for, I am asked the same questions 3 times in a row and ultimately treated like a robot. Different agents, but same behaviour. And the attitude? It's like they all have a bad day!

Very poor services, lots of errors, and they never fix it!! They charged my card of 100 EUR, without any explanations, even though I did not exceed anything. When I contacted the support about this, they refused to send it back, saying that this is their policy. Stay away from this SCAM.

Als je lid bent geworden kom je er never nooit meer van af!!! Gewoon niet aan beginnen

Stay away and use someone else! We've been with them for four years and it's gotten ridiculous. We had to spend 1200 for an email that had generated $200 in revenue. A complete ripoff. There's better options. Support is the worst. At some point, they were the only players in the ecommerce game. Things have changed. Stay away because they will steal from you when you have actual volume.

, I just thought I’d share my recent experience with Klaviyo. My wife’s boutique has been using Constant Contact for many many years. She now grown to 5 stores and a couple different people recommended using Klaviyo. I thought I’d give it a try but unfortunately have to say I was very disappointed. Instead of writing a review I thought I’d reach out to them first since I believe a company should be given an opportunity to make it right if they have integrity. It started with me emailing the company last week and received a friendly call back from a sales person. She scheduled a zoom appointment with an account manager to go over how to set up the account. He was kind enough and briefly showed me how it works. He sent a demo video with a link that didn’t work. Also, what I didn’t realize is that he didn’t tell me to clean up the contacts from constant contact before importing them since I originally had 2500 but it turned out to be 5000 after importing which brought my monthly rate up. I then had trouble finding the right template for a subscriber page when customer support got back to me a day later with an email that really wasn’t helpful. I sent an email after being frustrated by spending way too much of my time trying to work out different problems on Sunday night and still never heard back from anyone. I eventually called the account manager on his cell phone since it was on his email and he told me he’d call me Tuesday and help me cancel or help figure it out. I have to say for a first time customer using this platform hasn’t been a good experience with the lack of communication and service. I hope this isn’t their typical way of taking care of customers. Now, the after all the trouble with their system I’m having to jump through hoops to get my money back after subscribing for only three days. That’s when I decided to share my experience. Stay away from Klaviyo!

I've had a complex journey with Klaviyo that has left me with mixed feelings. Initially, I was optimistic about our partnership, especially with the platform's capabilities. However, my experience with their billing practices has significantly tainted my perception. The main issue arose with unexpected overage charges at the end of our contract year. Despite our adherence to the contract terms, Klaviyo did not provide real-time billing or adequate notifications for profile overages, leading to a substantial, unforeseen bill. This was a stark contrast to the quarterly invoices we paid diligently, which never hinted at any problems. When we raised our concerns, the responses were often focused on justifying the existing protocols rather than addressing our frustrations. Although the team was polite and the management did engage with us, the overall approach felt rigid and unaccommodating. The emphasis seemed to be on sticking to the contract rather than ensuring customer satisfaction and fostering long-term relationships. It's also worth noting that while the platform allows for usage tracking, the lack of proactive engagement from Klaviyo about nearing profile limits was disappointing. We were informed mid-year that there wouldn’t be immediate billing for overages but weren’t clearly warned about the end-of-year accumulation either. While Klaviyo offers robust features and has potential for great value, their handling of our situation felt more transactional than relational. Moving forward, I will be more cautious and vocal about my experiences, hoping that Klaviyo might someday prioritize customer support as much as they do their software development. UPDATE: Despite being informed that my case would be escalated and that someone would reach out to me, I have not received any follow-up contact from Klaviyo. This lack of response has only reinforced my frustration and disappointment. It seems that promises of escalation and better communication were just empty words, further highlighting the shortcomings in their customer service approach.