KlaviyoReviews of klaviyo.com

We have a growing and expanding account with Klaviyo, keen to expand our use and but are now currently on Week 8 of waiting for sales to get back to us, support is not empowered to help, fundamentally just note-takers. Had thought with the IPO things would get better but it hasn't, avoid if you are looking for a technology partner you can grow and interact with.

Awful customer service, our business holds multiple accounts across multiple brands with Klaviyo. Trying to get a reply to a simple invoice query is impossible. We have resorted to leaving poor reviews to get someone's attention to resolve the issue.

The worst company ever for business. We have 30k active subs, and got charged 160k profiles. We were told that if we sent to all subs ever (around 80k at the time), we would be able to send multiple email campaigns to this group without it compounding. So we sent one, then the rest to our 30k active subs. And yet we were charged with a bill that meant a complete loss for our business. We're better off not emailing, can you imagine that? Support lies, and they are the worst. - The OrnamentallyYou Team

Beware of this unprofessional company, auto subscription that increases and when I ask for a refund immediately after i get charged, they don't agree to process the refund even though i have cancelled my plan. They offer a credit for next time i pay for a subscription thenthey removeit when i insist on getting a refund. Very childish behavior from Joanna in their customer support and I will follow through with a chargeback and don't think i'm not going to seek legal action on a 150$ it's chump change but i'm willing to pay for legal fees. Anyway for startups avoid at all costs

Be very careful using Klaviyo. Like others here we’ve experienced Klaviyo auto checking boxes to auto increase our, the customer’s, bill. It is one thing to auto check on a box to subscribe someone to a series of emails, but any business that uses this to immediately send a dramatically increased bill to customers is going to get request to reverse the change and issue a refund or a huge number of complaints, but it gets worse - Klaviyo won’t refund the money. Contacting them minutes after the auto-checked increase the bill, first they denied it was an auto check box, later they admitted it, but either way - no refunds - even though we hadn’t used it. Be very careful using Klaviyo.

Worst UI ever! Duplicate two fields and they will display differently front end. Slow and ineffective support. Choose another platform..

Response to Klaviyo - The initial response from Klaviyo's "canned-response" email was that we violated their "anti-abuse and campaign monitoring system". No specifics were provided, just AI style computer talk. As a multi-million dollar online seller with various professional relationships and vendors, I take accusations of abuse very serious. We follow the rules and monitor feedback from consumers closely. Klaviyo is a "Tech" company. They let computers run their business. As CEO of my company I have instructed my marketing team not to work with Klaviyo again. We like working with real, like-minded people. That's not Klaviyo. I had an account that I cancelled a year ago. My marketing company wanted to use them again but Klaviyo deleted my data. I tried setting up a new account but cannot. Klaviyo CS message says log into my account to open a ticket? What? Without an account you cannot. I found a link on Google that got me connected to a CS person. It took 2 days to get a response. The message said "create a new account". That doesn't work either. Technology companies that rely on computers think their smart. They can all close down and make the business community a better place for all of us.

Terrible software. Overpriced and full of bugs.