KlaviyoReviews of klaviyo.com

Developer Here - Lacks basic features. You would imagine the majority of apps that need email marketing would require e.g. a list for users on a free trial. These users would get emails relevant to that free trial. You would think, a big company like Klaviyo would be aware about the common use case of simply moving users from one list to another e.g. the real life case of users finishing their free trials and hence should not receive emails about that topic anymore. But does klaviyo offer this? Nope! Instead you can make a webhook to get it done but the API is useless - the remove profile from list does NOT work with the profile email, you have to send the Unique ID of the profile to be removed. But guess what - you cannot do this from the webhook! Making a simple task impossible. When escalated as priority to support, we have a 'Andre' guy who keeps repeating the same thing the user has told him, being completely useless.

Klaviyo doesn't have real support, just chat and links. So, Klaviyo is for people who can do all the configuration themselves.

Poor customer service. My Klavyio account is bugged out it Is sending an old email flow which I cannot see in my account but it does still send it. I initialed a new flow and it doesn't send it. I re-intergrated my shopify store to my klavyio account just to be sure it is connected rightfully but still it is sending the old email flows which I cannot see in my Klavyio account. The support team won't help me and I dont want to upgrade to a paid plan if this bug isn't fixed.

Really poor and duplicitous sales and marketing scams. I participated in their Partner Program after introducing some of my agency's clients to them. After they had taken my clients money, and after I had accrued a few hundred dollars from their referral program, they made an error while processing a payment. After this they never contacted me to update the details. After it was almost half a year later, they contacted me and tried tell me that they had "the right to forfeit payments that are 90+days past due, and unfortunately that is what happened here". This is a deceitful and unethical way to treat a supposed "partner" after profiting from the benefit of my recommendation. In addition this was when I had two more clients I had been talking to Klaviyo about transitioning over from other platforms, which I had wasted time on sales calls and emails etc with Klaviyo about, and - worst of all - had made plans with the clients to go ahead with. This now means potential embarassment and loss of reputation with my clients, which is unforgiveable. I attempted to find a resolution to this repeatedly with Klaviyo, but they just sent me effusive and sickly sweet emails while refusing to come to any kind of equitable outcome. Avoid this company, if you can't trust them to keep up their end of a deal with a supposed "partner", how will they treat your own clients and customers whose private data they have access to?

Grootste oplichters die er zijn. Al weken probeer ik van een oud account mijn abonnement stop te zeggen, maar ze helpen niks en blijven vragen om account informatie. Ondertussen wordt er iedere maand meer dan 200 euro afgeschreven. Ik ga verdere acties ondernemen tegen dit bedrijf.

Spent $5431.5 USD on Klaviyo subscription while transitioning our flows from our internal email system to Klaviyo finding out their integration with WooCommerce sucks big times. Not eligble for a refund as their policy. Bye $5431.5 USD + 2 months of time. Woocommerce users, use amazon SES & Funnelkit. Its 10x times cheaper and much better integration. Thank me later. ✌️

Wij hebben 10 x geprobeerd om het account te verwijderen, maar het word nu nog steeds afgeschreven. Inmiddels € 500,- lichter.. Super slecht bedrijf!!! Je kunt er niet mee in contact komen.

Despite numerous attempts to unsubscribe from the newsletter of one of your customers, and after submitting multiple support tickets to report this issue, escalating the matter to the Compliance Team as well as the Customer Advocacy team, I continue to receive emails from one of your customers. This persists even after one email exchange, in which I was assured that my data would be removed from your databases. At no point have I re-subscribed to this mailing list. I am now compelled to question how this matter is being handled in compliance with the GDPR.