KlaviyoReviews of klaviyo.com

I was hired to handle the email marketing for a client who only used Shopify Email in the past. Because of its reputation of being a platform offering robust email marketing automations for e-commerce businesses, I wanted to transfer their marketing list to Klaviyo. However, I had some questions on pricing, so sent an email to their sales department. I received an automated response confirming receipt and assurance my inquiry would be addressed promptly. I waited-and-waited, but nothing. So two business days afterward, I sent a follow-up email. Crickets. So, I tried calling the number they listed on their site for sales (during their EST business hours) and a recorded message told me a representative would be with me shortly. After about 2 minutes of hold music, another recorded message came on, said something about reaching out by email (the same email I already sent a message), then it hung up on me. Called back, same thing happened. Called two days later, same thing! I thought I'd send one last email asking for a reply, mentioning that if I didn't hear back from them, I would be sure to share my experience on TrustPilot. No reply, so I'm keeping my word and writing a review now. Is Klaviyo even still in business? If they are, this is definitely no way to acquire new customers. If this is the way they treat you before you're even a customer, how on earth can you trust them to service your account once you do sign up? Appalling customer service. Think I'll head to Constant Contact, OmniSend, or some other ESP who's actually interested in doing business. UPDATE 1/28/25 In regard to your response, obviously I saw your online pricing, but wanted further clarification. It's a moot point now anyway as I have zero interest in using, or recommending my clients use, your platform.

Völliger Betrug! Achtung, dieser Anbieter betrügt. Zuerst lockt er Kunden mit günstigen Preisen, dann erhöht er die Preise bis auf das Tausendfache. Wir haben vorher mit 30.000 Kontakten etwa 200 Euro bezahlt, und jetzt verlangen sie fast 1.000 Euro. Was für ein Witz! Ich kann nur jedem davon abraten, hier seine E-Mail-Adresse anzugeben. Sie ziehen euch das Geld aus der Tasche und missbrauchen eure Kunden-E-Mails, um selbst neue Kunden zu gewinnen. Complete fraud! Beware, this provider is a scam. First, they lure customers with low prices, then they raise the prices up to a thousandfold. We previously paid around 200 euros for 30,000 contacts, and now they’re asking for almost 1,000 euros. What a joke! I can only advise everyone not to share their email address here. They take your money and misuse your customers’ emails to gain new clients.

They shut down services without notice 2 days after I paid $860 for their monthly service. No explanation, no refund. Disputing with bank and reporting fraud to necessary departments here in the USA.

Shocking customer service from the douchebags at Klaviyo. Been with them for 3 years now. Generally all ok. However we've recently reduced the number of contacts/profiles in our email list quite significantly (by around 50,000). We expected this to have a significant effect on our monthly bills, but it seems Klaviyo is still taking out the same monthly amount as they were prior to the reduction in profiles. I've spoken to them via live chat and email today, and was told that Klaviyo does not automatically adjust its billing down if the amount of profiles is reduced. Convenient. They were capable of automatically increasing our bills when our profile list was growing. But apparently they don't do this when the profile lists decrease. Even so I thought that once I'd pointed out that we did reduce our list size last month, and therefore this month's bill should be significantly smaller (by about $550), they would agree to refund me the difference, but they basically told me to check my terms and conditions and get lost. They wont refund me the difference. I am pretty dumbstruck by this. This seems very underhanded to me. Even if it's in the T's and C's to not do the right thing here stinks. Obviously they've now lost all of our business.

Very expensive service for very little value add. AI-customer support bot with bad interface and non-responsive mobile design. We wasted our time and money here.

Long story short: DONT USE THEIR SERVICE!!! I have used them for many years and Ive noticed how SCAMMY their billing system is. When your card is rejected and you pay lets say 10 days later, your billing cycle DO NOT PROLONG, so it actually means you're supposed to PAY FOR THE PERIOD, YOU COULDN'T EVEN USE!!!! In honest companies, the cycle time is just moved and you are charged for 30 days of the service. Guess what else - you can't delete the account or downgrade to free plan, there is NO SUCH THING. they constantly tries to CHARGE ME. GUESS WHAT ELSE. you cant even contact those idiots because there is no support if you dont have subscriptions. FOR ME THIS IS A 100% DISHONEST COMPANY AND I THINK YOU ARE SIMPLY THIEVS. EDIT: RESPONSOE FOR KLAVIYO Of couse, Ive wasted time to check your documentation only to realise, this is not actual. I cannot do it by myself, neither delete my card so you no longer can charge me. And of course, I tried to reach you, but guess what - I'd need to pay for the plan, so that I can access support. LOL. Riddiculus. Otherwise you offer only AI-generated support, which isn't helpful, since based on the article you've just sent, which is is not up to date. WTF why am I wasting time writing this? This company is a crap with an extremely DISHONEST billing cycle.

The worst. Undeserving of even a one star. You can’t even add consenting contacts to your list segments as the functionality is dodgy and prevents you from doing so. Dodgy!!!! I contacted the support team and they were unable to resolve the issue! This is incredibly dodgy software! Do not waste your time or money. If the success of your business depends on effective and reliable communication tools - look elsewhere!

After spending hours trying to make it work with Prestashop, it was impossible to do a proper integration with all the previous data from my customers. The technical team agreed this was a limitation. I had to move back to my previous email platform, lost money and time. They don't even reply to my demands of getting a discount. I'm a experienced Prestashop developer, please don't choose klaviyo if you are using Prestashop. In response to Klaviyo reply: It's not true that Klaviyo syncs all historical data, the newsletter subscription of the previous customers can't be sync, only the new subscribers. Klaviyo technical support already confirmed me this. This is totally unacceptable for a platform like Klaviyo, I can't understand how it can be the preferred option of Prestashop.