KlarakoReviews of klarako.com

They sent me a faulty lamp. I complained. They sent me a second faulty lamp. I told them it too was faulty. Please refund my money and please send me a pre-paid return shipping label so that I can return their crappy merchandise. They Never responded. It's been 3 months. They refuse to refund me the money and/or acknowledge that they never sent me a pre-paid return shipping.I finally threw both lamps into the garbage where they belong. Asked CITICARDS for a refund the company said no because I never sent them back a lamp. Save your money and get merchandise that is not cheaply made . THis company is garbage and by the way I never write reviews - trust me stay away

Customer Service is worst than useless. It makes a mockery of the company's pledge never to deviate from trustworthy customer service. Since January I've been requesting a refund after returning two crystal lanterns that were ordered for Christmas but arrived two weeks late. Customer Service ignores my repeated requests for the refund or to whom I can speak to directly about my refund. To this day, I don't have the lanterns; I don't have my refund; and I have not heard from Customer Service about resolving the issue. Needless to say, I intend never again to deal with Klarako and urge others to beware.

Customer service has been completely unhelpful in resolving a lamp issue I received as a gift. They want information about the person who bought it, but we got this lamp at a company Christmas party - I don't know who bought it. I requested my inquiry be escalated, the lamp doesn't work - I just want it fixed! I said I'd pay to have it fixed. Will not purchase anything now that customer service experience has been so poor.

I am having the exact same experience as reviewer Sara Wilmot. I bought 2 for myself, they worked great and I loved them, but only on the one warm yellow light setting. Anyway, decided to buy 2 more as a Christmas gift. Like Sara, when my brother opened them on 12/25/24, one worked, and one did not. Because it was a gift, I was embarrassed and told my brother I’d send it back and get a replacement, thinking it would be easy. Oh no, and for a company that advertises a 180 day return policy, this has been nothing but an exercise in frustration. I’ve been going in circles with a seemingly bot for a customer service rep, via email, asking for videos proving that I’ve charged it, use different cables because 95% of the time that’s the problem, etc. Send a video again, so there goes my circular nightmare. I don’t get it if there is a 180 day return policy! Now I haven’t heard from them since Monday 2/3. My advice, don’t buy these. There are plenty of touch lamps on the market. It’s a crapshoot whether or not you’ll get a broken one and they clearly do not want to fix or replace. There is no number to call or address to return, They are too expensive, even on sale, to have a 50% chance it will not work and no recourse.

Ordered the cordless lantern and had ordered 2 more in a separate order. One does not work without it being plugged in. 12-26 I contacted Klarako explaining the issue with a video which is what they ask for. 12-27 They responded asking for me to try different USB-c charging cords as 95% of the time it solves the problem. I did this with 3 different cords at 6-8 charge hours per cord. Nothing. 12-27 I reported back that it still would not hold a charge. 1-1 After five days I finally got a response that I asked that upload another video of showing me trying different cords to Google drive. So I did. 1-4 Received a response “I will get back to you soon with an update.” It is now 6 days later and I have gotten no response. I feel like I’m just being waited out until the timeframe for return has expired. The amount of hoops they have you jump through to prove to them that a unit is defective is ridiculous. I’m willing to update if they come through but I’m not holding my breath!

Ordered 2 lamps. One worked and the other nothing. I charged the non functioning one with their cable til there was a green full charge light. Nothing. I watched their help video. Nothing I contacted the company with my PO number, etc and a video. Their excuse was the video was blank. After 1 month of re uploading, blah, blah blah, showing a non functioning fully charged lamp they are now using the cable as a reason to deny a refund despite. Stay clear of this company. After this was posted i received an apology and a refund. Use your own judgment

Its been a month since i ordered the items…they were returned to supplier for reasons i was not informed of and i am unable to get the items now, dont know if it will come or not .. dont know if i will get my money back, experience is an absolute scam and they dont respond

These lights, at first glance seem solid and work as promised. Problem is, over time they don't hold a charge. Mine used to last a week. After 6 months of use, now the charge lasts maybe 3 hours. And that's for 4 lights. All the same. Great concept, but cheap inner workings. By Christmas, I'll probably toss them out because I don't want to have to charge them every day to get a couple hours out of them.