KitchnReviews of kitchn.shop

Horrible Have sent 4 emails, and called with no response. Still haven't received product

I placed an order, waited weeks with no word, called and emailed repeatedly only to receive no response, and finally instructed them to cancel my order and refund my payment. Still no response, and no refund. Ordered what I needed elsewhere, filed a complaint with the BBB...and suddenly, these clowns notify me they're shipping my order (or part of it, anyway, despite having charged me for the whole thing). I instruct them again that the order is to be canceled and my payment refunded, again to no response, end up having to refuse the USPS delivery and have it returned to sender, and must now necessarily have my credit card company deny the charge. I'm considering filing a fraud complaint as well, but you can avoid this entire headache by simply purchasing your cookware anyplace other than Kitchn aka Michael's Closet aka whatever DBA they may next use to make off with your hard-earned monies.

I ordered on May 27. In mid June I received 2 emails one day after the other claiming that due to Covid-19, they were behind, but were working as quickly as they could, and begging for my patience. After July 27 (2 months after the order was placed), I reached out to check on the status of the order. The response was an e-mail stating that my order was cancelled. That same day, I tried to add the same item to my cart on their website, and it appeared to be available. DO NOT DO BUSINESS with them!!! They are either a scam or so very incompetent, that they cannot handle their e-commerce strategy. Nonetheless, their communication is terrible. STAY AWAY!

After a month of waiting for an order and several unresponsive attempts to reach customer service, canceled order. Total waste of time.

I placed an order on June 20, 2020. It's now August 9 and I've not received the whole order. They do not respond to Customer Service inquiries asking for an update. Will be disputing the charge.

Shipping is very slow. After week them to just start Being Picked & Packed. Which mean extra 2 to 3 days for them to ship.

over a month, never received product. never received any communication except "thanks so much for your order", sent multiple times as if they just discovered my order every couple of weeks and added it back to their pile or orders to ignore. don't waste your time, you will never get your product if you order from these losers.

Ordered almost a month ago finally cancelled blames covid19 for shipping delays. Never replied to emails in a timely manner and said it on the way. Phone number useless. They pick and chose who to reply back to. when I sent a message to cancel it was done right away.