Kitchen Cabinet KingsReviews of kitchencabinetkings.com

After six phone calls and multiple failed delivery attempts, my cabinets finally arrived despite absolutely no help from Kitchen Cabinet Kings. Upon unboxing, I noticed minor damage to virtually every cabinet. Scratches, Knicks, misaligned joints with major gaps, cabinets of different heights, doors that were improperly installed and had damaged each other in packaging as they clashed together... the list goes on. Additionally, three pieces showed major cracks running into the visible portions of the cabinetry. One of these cracked pieces was a piece of lumber which never should have been used for finish cabinetry. It was cracked in multiple places, and clearly never straight or true. The lack of quality control in vetting the materials to be used for their cabinetry is astonishing. Furthermore, I spent hours properly aligning all of the doors I’d paid to have installed and hiding and dressing all the damage done to them by their poor installation. Customer service was even more problematic than the garbage they sent me. Luisa treated me with disrespect and condescension and ultimately hung up on me as I expressed my frustration with my $3k “investment.” Eventually, I spoke with Miki whose customer service skills were 1000fold better, though she blamed KCK’s shortcomings on COVID. While I understand that COVID has been a struggle for us all, it’s no excuse to compel a customer to accept absolute trash in exchange for $3000k. If you can’t make a quality product during these trying times, then don’t sell anything. Save your money and your sanity. Stay away from this atrocious excuse for a company.

Very dissatisfied. I ordered cabinets and when I placed my order on October 29, it had an expected ship date of Novermber 21. I called on November 17 to check and see is it was too late to add 1 piece only to find out my order was never submitted and had been placed on hold because the style I ordered didn't come with toe kicks. They claim to have called but never spoke to me to let me know the order was held up and email was incorrect. I had tried to work previously with a designer and no one would help me out so I did not know this style did not come with toe kicks. I called in again on November 30 to find out when my cabinets would arrive and the person told me they would ship out on December 14 I asked why so long and was told because of the hold up in initial order. Was never told my order was not already being worked on. I then called in on December 14 to see what was going on and was told my order will not ship until January 14 and that the company found out on November 20 that this style was back ordered and that they thought my order shipped. But also told me that it takes a minimum of 21 days to ship and the order hadn't been submitted until November 18. Customer service is very poor. Communication after sale is lacking and they could care less if the customer gets their stuff

Kitchen cabinet Kings gets there cabinets from china

I ordered the RTA cabinets in imperial blue and their website shows that their cabinets are easy to assemble all you need is a screwdriver I took delivery of my cabinets today and they require finish nails and wood glue so they want you to put holes through the outsides of your cabinets with nails so you’re in finish panels will have nail holes in them they don’t put that on their website so what they sell you is not what they deliver to you complete crap

Kitchen cabinets kings was recommended to us from Family. Sadly, I can say that our experience was NOT as positive as my families. Our cabinets were installed in early August and we are still waiting on backordered items. (Supposed to arrive in September but still it’s unknown when they’ll arrive) I’ve held off on submitting a review because quite frankly no project ever goes as planned and there’s been lots of hiccups. (Damages - 4 wine racks had to be shipped out before we received one not damaged) but my final straw is in just 3 short months every single cabinet door has some sort of cracking on the seams. I’m told by kitchen cabinet kings that it’s due to the painted wood and with the tempature changes and that it’s in the fine print that it can occur. Ok fine but who in their right mind wants cracks in their cabinets. (Will try and attach photos) Our corner cabinet is a diff model (because that will be replaced with a backordered cabinet that is prepped for glass) that one has no cracks! Well I would have preferred that cabinet then. Since there’s no seams that can crack like the ones we have had we known we would have went with that line. We ordered classic white ready to assemble cabinets. Don’t do it!