Kismet Reviews | Read Customer Reviews of kismetpets.com

Kismet Reviews | Read Customer Reviews of kismetpets.com

Kismet reviews

465 approved reviews, newest moderated first

Antoinette A.
Jan 2, 2026
Dyno's fav
Easy to order Fast delivery Dyno loves it.
Response from KismetJan 2, 2026
Amazing! We're glad you and Dyno are loving Kismet!
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Matt E.
Dec 31, 2025
I flubbed the mailing address (was a…
I flubbed the mailing address (was a bit confusing, so maybe look into that process, Kismet) on a new subscription and within a day we had the error corrected free of charge. Shantel was great.
Response from KismetJan 2, 2026
Thanks for the feedback. We're happy we were able to get everything sorted. Reach out any time!
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Kelly
Dec 30, 2025
My dog loves this food
My dog loves this food. The nuggets are what he really goes crazy for. I ordered more, but my dog only weighs 8 pounds, so have to limit sizes.
Response from KismetDec 30, 2025
We're so happy your dog is enjoying Kismet. The nugs are delicious. Reach out to us anytime with thought or ideas.
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Lori
Dec 28, 2025
My dogs like it
My dogs like it. I e had delivery issues and some rotten food delivered. But Kismet alway made good on their product.
Response from KismetDec 29, 2025
We hope to continue to earn your trust and keep your dogs happy and healthy. We continue to look for ways to improve so reach out any time.
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Deborah
Dec 28, 2025
Our very picky eater
Our very picky eater, an 80 pound puppy, has chosen Kismet as an acceptable meal, a proud endorsement on her part. We mix her cup and a half of Kismet with 1/2 cup of another brand and mealtime is a happy time. She has rejected so many respected brands. Thank you Kismet!!!
Response from KismetDec 29, 2025
This makes us so happy! We're glad we meet your pup's refined tastes :). Reach out any time with feedback.
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Wendy F.
Dec 26, 2025
I am on a subscription and did not get…
I am on a subscription and did not get my December order. Texted many times to no relief. Had to drive 2 hours back to my shelter and they gave me a bag. Horrible customer service. If it happens again i will cancel. How hard is it to send a bag once a month?
Response from KismetDec 26, 2025
We’re really sorry for the disruption to your December delivery. We know how stressful it is when something your dog depends on doesn’t arrive as expected. While we work hard to deliver every order on time, shipping partners do occasionally lose packages. As soon as this came to our attention, we issued a full refund on December 22. Our team is also reaching out directly to make sure everything is set up smoothly going forward. For the fastest support, our team can always be reached at [email protected] if any issues arise. Unfortunately, we don't have a number to text us at. Reliable, consistent delivery matters to us, and we’re always working to get better. We truly appreciate you and hope we can continue to earn your trust.
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Tommy G.
Dec 25, 2025
Our dog eats well.
Our dog eats well.
Response from KismetDec 26, 2025
We agree. :) Reach out anytime with feedback.
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noufal P.
Dec 17, 2025
I am satisfied with service provider
I am satisfied with service provider
Response from KismetDec 19, 2025
We're happy you're enjoying Kismet.
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