Kipling UsaReviews of kipling-usa.com

Shopping on Kipling is my worst online shopping experience ever. So bad that I came to search a place where I can review it zero. So here I am. Below is a summary of shopping experience on Kipling: 1. No order details in order confirmation email. I don't know whether my customization is properly recorded in the system. 2. Messy warehouse management. Sent me the wrong bag 9 hours after my order placement, also with wrong customization. 3. Non-responsive after-sale service. I sent required pictures of the wrong bag. No response for 9 days. In their email they said "some one will be in touch with you within 2-4 business days" 4. Sloppy agent attitude online and over the phone until I was transferred to a supervisor. 5. The live chat on their website kicks you out after 5 minutes silence even if you are waiting for your agent's response. 6. Slow in every step,(processing and issuing slips). They claim they are very under-staffed. Oh boy that's not a good sign for a company. It's been a week i returned the wrong bag but I still haven't received my refund.

The reviews posted here are true. I just had the worst customer service experience. I placed an order for a personalized backpack. I was sent the wrong - less expensive - backpack. I immediately called customer service and explained it to them. It took a couple of phone calls to even get them to email me the return shipping label. I had to call multiple times and was told the same thing - and LIED to- multiple times. Each time they would tell me the replacement was on its way. Today someone called me back and finally told me that they were out of stock for the item I wanted. And they STILL HAVE MY MONEY. DISHONEST COMPANY.

I had an order placed September 3 and chose the ground shipping because I was taking advantage of the sites promo for “Limited Time Free Shipping” and there is also a good discount promo for the bag that I wanted. The tracking number for the order was sent to me through email via Fed Ex and said it was due to be delivered September 11. Unfortunately it did not arrive. The status of the order did not track until the said delivery date. After September 11th, the status of my order was “Pending”. So I called costumer service on September 16 and addressed the issue of my order and asked if they could re-ship me a new one and since I was waiting for the bag for a couple of weeks, I asked if they can offer one day shipping and they said yes. The representative that I talked to said that my replacement order will arrive September 18. Again, it was not delivered. I didn’t got any order and shipping confirmation after the conversation. On September 19, I used the “LIVE CHAT” costumer service on the website and addressed the issue once again and said that my order has not been shipped and approved yet for some reason. So the agent helped me and said they will fix it until the end of the day so it can be shipped to me the next day. So I did receive a confirmation email that my order had been confirmed but still haven’t received any tracking details. So once again I went to the live chat and they said the order has been re-shipped and I just have to wait for the tracking number once ups receives the package. Sadly until this day I still haven’t received anything. This is such a disappointment & horrible costumer service. I think I got scammed at this one because they keep on juggling dates and promising to send me a new one but they don’t seem to care as if they weren’t bothered for the delay and don’t value their costumer. Horrible!!! I won’t buy from them again!!!!

Kipling does not offer the metal key chains for sale. The one that is on my bag is missing a leg.

Horrible customer service. Agents hang up on you. Here is the screenshot proof, dont buy there. screencast com/t/MvDan1C0sf6

Really bad customer service. If you ever go to the Jersey Gardens store in NJ, you will understand what I mean. All the sales associates should be fired. It seems that they are doing you a favor to sell a merchandise. They have horrible attitude. They look at you as you are an inferior human being. I was shocked to see how they treat the foreigners. This is very sad because I do like the brand and spent 100 dollars in merchandise yesterday. Time to have an Undercover Boss in that store. Try to purchase a purse to see how you will be treated. Then you go next door store to lululemon to see how customer service should be. It's a shame, Kipling.

I am a high schooler and I purchased a Kipling USA bag and it was the worst bag I have ever used. First, the inside slip in the big pocket of the bag broke. Then, the strap had lost the cushioning and it was so bad that it made my shoulder sore, red, and extremely dry from all of the uncomfortable rubbing. Lastly, it did not hold nearly enough of the books I needed to carry. The bag held about two of my binders and a single book. Since then I have purchased a Jansport bag, which has more than enough room for my books and it is super comfortable. I would not recommend buying a Kipling bag, always choose Jansport.

Worst customer service. Do Not buy from their website if you think you will need to deal with their customer service. They do not honor their own policies. The reps in their customer service department are unwilling to help and are not knowledgeable about their own price adjustment policy even though it is plainly stated on the website's FAQ. Customer service just gives you the run around and does not address the issue. Then when you point out the policy , they end up making other excuses. My order was shipped on 12/26 and I requested a price adjustment on 12/29. First I got a reply saying they do not honor price adjustments for promotional items. Then I pointed out their adjustment policy which said they did as long as it is 7 days from their SHIP date . Then I got a second reply saying they can't give me an adjustment because it has been 8 days from my order date. I sent them my tracking number which showed the ship date and emphasize again that the policy said ship date, not order date. Which then I get another reply with the same response saying that my order was placed on 12/22 and that the item is out if stock so they cannot do anything. Of course it would be, because it took them 7 Days from my first email to answer my request with wrong information. Under my account, my order date says 12/23 and my order email confirmation is dated 12/23 ( still within the 7days) so I do not know why they insist that it is 12/22. Shows that the people there are not responsible for their own faults about giving misinformation and will not own up to their own mistakes. I highly suggest that if you are in a similar situation and customer service is not addressing your issue, to file a official complaint online thru the department of state consumer protection and and the FTC complaint assistance.