Kipling UsaReviews of kipling-usa.com

Secuestran a las personas y la atención al cliente es pésima.

They don’t know how to process refunds. They told me to wait 2 MONTHS to receive a refund. I will never buy anything online from them .

They said my order was canceled then shipped it out a few days later, after I already made an in-store purchase.

Terrible experience. Purchased an item and I returned it, they charged me a restocking fee and I did not opened it or removed the tag. What a rip off! Don’t buy!

Mi bolsa estilo crossbody negra, casual y buen tamaño. La chica fue muy amable, me apoyo hasta pagar en caja (:

Over the years I have purchased multiple items from Kipling with no issues until after using a large suitcase on only 3 occasions, a spinner wheel broke off. I then found out that Kipling customer service in the UK is non existent . No-one in the UK will repair the case and I was told it would have to be sent to Kipling in Poland for a repair. The case is out of warranty so I removed the damaged wheel and located the part number then contacted Kipling to ask them if I could purchase the wheel priced at £15 on their website. They said it was against company policy to send out parts and my only option was to send the whole case to Poland which will cost 4 times as much and therefore makes it uneconomical to repair so will probably end up in landfill. Shame on you Kipling for this poor attitude to your UK customers and your shocking lack of awareness for the environment and global warming. You have lost a long time customer and champion of your products and I urge any UK customer not to buy Kipling products in the future if you have any sort of conscience. I have now replaced the suitcase with an Antler who are a British company and have repairers in the UK

For such a supposedly expensive, premium brand you'd think they'd have better customer service and a better working site. The live chat feature is useless, everytime I select to speak to an agent, it defaults to "Live chat has ended". I tried emailing them with the order number, and the person who replied says they can't find my order. I also paid extra for overnight delivery, but checking the tracking it says it's scheduled to be delivered on Monday, which is 3 days from now because for some reason even if you select overnight shipping, they send info to Fedex which tells them the package can only be delivered on weekdays. That is what it said on the tracking "weekday delivery only". I ordered Friday and now have to wait til Monday, how is that overnight delivery? And nowhere did I select weekday delivery. So frustrating to have to spend nearly $300 for such poor customer service, a barely functioning website, and shipping delays. Never ordering from them again.

The Kipling bag is very well-made but the wheels are very poorly made. They are basically two layers of plastic like an old bicycle wheel with a tube. The outside layers fail quickly and the inside wheels hold up fairly well but the bag is going to be noisy andd harder to push. Giving them a rating of three is a generous rating.