Kipling UsaReviews of kipling-usa.com

Secuestran a las personas y la atención al cliente es pésima.

They don’t know how to process refunds. They told me to wait 2 MONTHS to receive a refund. I will never buy anything online from them .

They said my order was canceled then shipped it out a few days later, after I already made an in-store purchase.

Terrible experience. Purchased an item and I returned it, they charged me a restocking fee and I did not opened it or removed the tag. What a rip off! Don’t buy!

For such a supposedly expensive, premium brand you'd think they'd have better customer service and a better working site. The live chat feature is useless, everytime I select to speak to an agent, it defaults to "Live chat has ended". I tried emailing them with the order number, and the person who replied says they can't find my order. I also paid extra for overnight delivery, but checking the tracking it says it's scheduled to be delivered on Monday, which is 3 days from now because for some reason even if you select overnight shipping, they send info to Fedex which tells them the package can only be delivered on weekdays. That is what it said on the tracking "weekday delivery only". I ordered Friday and now have to wait til Monday, how is that overnight delivery? And nowhere did I select weekday delivery. So frustrating to have to spend nearly $300 for such poor customer service, a barely functioning website, and shipping delays. Never ordering from them again.

I bought a personalized backpack from them and they put two different names on the backpack. This is the email I sent: “To whom it may concern I ordered your backpack with my wife name mammogram on the side, and the bag came with the default name “Danielle” on the front. Other than that a nice bag. I contacted customer service and spoke with Whitney. She informed me to email you pictures. The order number is: ********** If possible I will like a new one sent the same way but no “Danielle”. Also let me know how to return the old one.” This was there response: “ Thank you for contacting Kipling. I was able to check in on the order you are referring to, and it looks like this is how it was ordered on the monogramming section in check out. Monogramming orders are final sale so we would not be able to take it back as it was ordered this way, I do apologize. Sincerely, Taylor G. Kipling Management” If you do decide to order from them do not get it personalized because you will be stuck with it even if they mess up

Poor customer service received missing item in my shipment and sent lots of mails no answer neither refund and the live chat was so un polite

They cancelled my order saying they couldn’t process my payment when they took it. They better give my money back!