Ian P.
Kipling UK customer service hang your heads in shame!
Over the years I have purchased multiple items from Kipling with no issues until after using a large suitcase on only 3 occasions, a spinner wheel broke off. I then found out that Kipling customer service in the UK is non existent . No-one in the UK will repair the case and I was told it would have to be sent to Kipling in Poland for a repair. The case is out of warranty so I removed the damaged wheel and located the part number then contacted Kipling to ask them if I could purchase the wheel priced at £15 on their website. They said it was against company policy to send out parts and my only option was to send the whole case to Poland which will cost 4 times as much and therefore makes it uneconomical to repair so will probably end up in landfill. Shame on you Kipling for this poor attitude to your UK customers and your shocking lack of awareness for the environment and global warming. You have lost a long time customer and champion of your products and I urge any UK customer not to buy Kipling products in the future if you have any sort of conscience. I have now replaced the suitcase with an Antler who are a British company and have repairers in the UK