Philip
Mammogram Glitch
I bought a personalized backpack from them and they put two different names on the backpack. This is the email I sent: “To whom it may concern I ordered your backpack with my wife name mammogram on the side, and the bag came with the default name “Danielle” on the front. Other than that a nice bag. I contacted customer service and spoke with Whitney. She informed me to email you pictures. The order number is: ********** If possible I will like a new one sent the same way but no “Danielle”. Also let me know how to return the old one.” This was there response: “ Thank you for contacting Kipling. I was able to check in on the order you are referring to, and it looks like this is how it was ordered on the monogramming section in check out. Monogramming orders are final sale so we would not be able to take it back as it was ordered this way, I do apologize. Sincerely, Taylor G. Kipling Management” If you do decide to order from them do not get it personalized because you will be stuck with it even if they mess up