Deatra A.
Have not received order.
Have not received order.
100% Women-owned and operated Handcraft Gallery and Gift Store, since 1997. Now located at 18 West Broad Street Richmond, VA 23220!
Quirks Handcrafted Goods & Unique Gifts (kinksandquirks.com) has 383 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Deatra A.
Have not received order.
Angela H.
Really poor experience, I placed an order of a couple hundreds dollars, the items were intended as gifts for a Halloween lover who collects a specific folk artists designs, I assumed as the items were in stock on the website to purchase - that they were available to ship, nowhere on the page did it state that the items were not available to ship at present, a couple weeks went by and I emailed to ask what was happening, to be told they didn’t have a few of the items to ship, very disappointed I wasn’t told this sooner so I could have been refunded sooner and went elsewhere to try and find the items by the date required for the birthday. I was then told they were expected to ship by the end of a certain week, that came and gone with no communication, I had to ask again to be told they still didn’t have the stock. In the end after many weeks I asked for a refund, my payment to the company was instant, I was refunded by e-echeque (not instant) so that was more time waiting. I now don’t have the items I intended to give as birthday gifts and it was too late for me to try and source elsewhere. Communication was very poor and I find it really misleading to advertise items for sale when you don’t have the stock, atleast be transparent and state that they are pre-order and there’s no delivery date in sight so people buying as gifts don't end up in this situation. They were NOT marked as pre-order when I purchased, there’s was absolutely nothing on the page to suggest such or on the title heading of the items, I even went back and looked and my friend also looked as we were wondering why it was taking so long to ship. I also paid for shipping, I didn’t choose the free shipping option.
Response from Quirks Handcrafted Goods & Unique GiftsSep 4, 2021
Inventory availability is a challenge for all retailers right now and will continue to be that way for the unforeseeable future. However, several of the items that you purchased WERE clearly marked as pre-order with an estimated ship date of 8/31. We couldn't divide your order and offer free international shipping. We refunded you immediately via paypal, which was the method which was used for payment. It must have processed differently because you were an international customer.
Beccy M.
Great company, very responsive when I messaged them. Item genuine and as described.
Sandra S.
Love my broaches! Love the retro style!
Manda
Only place I get my brooches from. Excellent service every time. 💙💙💙
Response from Quirks Handcrafted Goods & Unique GiftsJan 11, 2022
Thank you :)
Jeanette
I love the Lori Mitchell decorations
Response from Quirks Handcrafted Goods & Unique GiftsJan 11, 2022
We LOVE Lori Mitchell too!
William J.
Item as described - shipped quickly - good service thank you very much
JKF
I really like all of my Lori Mitchell patriotic collectibles. It was fun to have them to help celebrate July 4th. Thank you for sending them to me in a timely manner.