Quirks Handcrafted Goods & Unique GiftsReviews of kinksandquirks.com

Response from Quirks Handcrafted Goods & Unique GiftsMar 12, 2024

Hi, Janine. What are you even talking about? You placed your order on 2/7/24 and it was delivered in Germany on 2/27 - well within our normal international delivery timeframe, especially because we gave you FREE shipping on this order. Further, we have no messages from you - and you can check your own shipping status through the tracking information provided to you on 2/7. As far as your comment on the Erstwilder Lucky Dip order - we are entitled to send ANY Erstwilder brooches as part of the lucky dip, that's why it is such a deeply discounted cost. Those terms are clearly outlined in the product listing. I'm sorry if you don't like the pieces that you got - but that's the luck of the draw and not basis for such an ugly review :(

Response from Quirks Handcrafted Goods & Unique GiftsDec 3, 2021

Thank you for taking the time to tell us about your recent experiences. We acknowledge that we've had some inventory issues over the last few months as a result of some software updates that have not correctly implemented. We are in the process of working through those issues as quickly as we can. Additionally, there have been a few instances where international artists have cut products without informing us of the changes. We do our best to let guests know as soon as we do when an item is not going to arrive as expected. We always want to deliver the best experience to our guests that we possibly can, and we're sorry that hasn't been what you've received recently. We never want to be associated with being a bummer, but get that it does happen. Thanks for always being such a loyal customer. We wish you the very best and will be here waiting when you want to give us another chance.