Wendy
I ordered two products from Kingston…
I ordered two products from Kingston Brass. I ordered a sink faucet and a towel bar. The sink faucet hoses were too small and would not work for the hot water; the flow was a drip and the cold flow worked. The towel rod was missing the set screw. With a lot of time, effort, and energy after the contractor and plumber couldn't fix the water flow, my husband was able to fix the water flow. I contacted the company about returning the towel rod and was told I'd be charged a 25% restocking fee for a product that was incomplete. That fee was waved, however the postage wasn't. I had to pay $19.05 for postage for a product that you delivered without a part. Dealing with customer service was fine, but I would absolutely not recommend this company to anyone.
Response from KINGSTONOct 2, 2026
Hi Wendy, We’re sorry for the inconvenience and frustration you experienced with your order. We’re happy our support team was able to connect with you and provide a full refund, including the shipping fee. We appreciate the opportunity to address your concerns and are glad we were able to reach a resolution. If you feel the resolution has changed your experience with us, you’re always welcome to update your review. Thank you again for giving us the opportunity to make things right. Kingston Customer Experience Team